Purple mobile
4.7|343 reviews
N
Nkululeko
1 reviews | Active since Member
09 Mar 2026, 12:55
Ordered a phone they debited but they didn't deliver
Ordered a phone they debited but they didn't deliver. And they still debit
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Replies (53)0
Replies (53)Purple mobile's replyOfficial
12 Mar 2026, 10:49Dear Nkululeko
Thank you for bringing this to our attention.
We take claims of non-delivery and billing very seriously. Unfortunately, we have been unable to locate any account or order in our system under the name used in this review.
To investigate and resolve this matter urgently, we kindly ask that you please contact our support team with the following details: • Your full name and surname
• The cellphone number used for the application
You can send these details to our support team via WhatsApp or email so that we can immediately trace the application and assist you.
At Purple Mobile we do not debit customers without an approved application and verified delivery process, so we would like to investigate this further and resolve it as quickly as possible.
Please contact us directly so we can assist. Purple Mobile Support Team
Thank you for bringing this to our attention.
We take claims of non-delivery and billing very seriously. Unfortunately, we have been unable to locate any account or order in our system under the name used in this review.
To investigate and resolve this matter urgently, we kindly ask that you please contact our support team with the following details: • Your full name and surname
• The cellphone number used for the application
You can send these details to our support team via WhatsApp or email so that we can immediately trace the application and assist you.
At Purple Mobile we do not debit customers without an approved application and verified delivery process, so we would like to investigate this further and resolve it as quickly as possible.
Please contact us directly so we can assist. Purple Mobile Support Team
Best regards,
Purple mobile's reply12 Mar 2026, 10:49
Official
Dear Nkululeko
Thank you for bringing this to our attention.
We take claims of non-delivery and billing very seriously. Unfortunately, we have been unable to locate any account or order in our system under the name used in this review.
To investigate and resolve this matter urgently, we kindly ask that you please contact our support team with the following details: • Your full name and surname
• The cellphone number used for the application
You can send these details to our support team via WhatsApp or email so that we can immediately trace the application and assist you.
At Purple Mobile we do not debit customers without an approved application and verified delivery process, so we would like to investigate this further and resolve it as quickly as possible.
Please contact us directly so we can assist. Purple Mobile Support Team
Thank you for bringing this to our attention.
We take claims of non-delivery and billing very seriously. Unfortunately, we have been unable to locate any account or order in our system under the name used in this review.
To investigate and resolve this matter urgently, we kindly ask that you please contact our support team with the following details: • Your full name and surname
• The cellphone number used for the application
You can send these details to our support team via WhatsApp or email so that we can immediately trace the application and assist you.
At Purple Mobile we do not debit customers without an approved application and verified delivery process, so we would like to investigate this further and resolve it as quickly as possible.
Please contact us directly so we can assist. Purple Mobile Support Team
Best regards,