Bad Service

At the end of November I had a problem with my geyser where I was not getting any hot water. I phoned my insurance and was told that a plumber by the name of PW Plumbing would come and see me. Rayno Beyers of PW Plumbing came and I was told that my high pressure value had packed up and needed a new one. He said that a new one would cost R1400 and would in the meantime fit a 2nd hand part that he had in his bakkie so that I could get hot water until he got a new part. I gave him the money for the new part and he said he would buy it at Brights Hardware. Days later after phoning him on 0815725256 a few times he arrived with his 17 year brother who went on to the roof to replace the part. I asked him if this should not be done by him as he is a qualified plumber. He said that his brother knows what to do. He kept distracting me while his brother was on the roof. I then asked him for a receipt for the part and he said that his wife would email to me. I kept phoning his wife Charlene on 0824600952 for the receipt and she kept telling me that the lady at Brights was off sick. I then got the feeling that the part in the geyser was the same 2nd hand part that he fitted and decided to check this out. I noticed that it was the 2nd hand part that was still on my geyser. I took a photo of the part and sent it to Brights who said that it was a 2nd hand part and sent me a photo of what a new part looks like. Brights also told me that a Kwikot 400kpa part costs R1200 and not R1400. I then phoned Rayno and sent him the photos and he said that if I was not happy he would come and replace it with my R200 change and a receipt. I have many times phoned and sent him messages. Till today with all excuses you can think of he has not replaced the part. I can quite imagine how many people he has caught out with this scam.