Poor service

I have paid my disc licenses with them and when I did a follow up since I assumed my discs will be delivered the same week they sent me an email stating that my discs are on their way to me the response I got was they can't find the waybill and I must check in with my neighbors if they haven't received my discs on my behalf while I had communicated and sent them an email to deliver at my work address which was provided to them. I was now transferred to another line and it went straight to voice mail and the initial lady that was assisting is on leave.