Poor service at Qantas

Dear Qantas Customer Care, It is with utter disappointment that I respond to your e-mail below in where you say " We're committed to resolving your case quickly and efficiently." Since the day I reported my luggage missing being 12 July 2025 you have never showed any intent or urgency in resolving the issue of our missing luggage other than sending me e-mails saying absolutely nothing about the where about of my luggage. To my surprise I was wonderfully assisted by SAA in tracing, locating and eventually delivering my luggage to OR Tambo International airport. My wife and I decided on a Qantas flight to Auckland to visit our son and his family because it was the quickest time and shortest route in getting to Auckland. My wife has a severe condition of rheumatoid arthritis and there for Qantas seemed a good option. On our return to Johannesburg on 11 July 2025 the flight was delayed at Auckland for an hour. I informed the Qantas staff at the departure desk that we have a connecting flight in Sydney to Johannesburg but was assured that we would be in time. After boarding an hour late I again informed the flight attendant that we have a connecting flight to Johannesburg and was again assured we will be in time for the flight. This turned out not to be true as when we arrived at the departure gate for Johannesburg we were informed that the plane has departed. I was utterly disappointed and furious that after numerous times informing Qantas staff of our connecting flight we were left behind at Sydney. We were now told that we need to fly to Perth and would be placed on a SAA flight that evening to Johannesburg. Qantas staff informed us that our luggage will go straight to Johannesburg. A flight of 19 hours turned in to a nightmare of over 36 hours. After arriving in Johannesburg on Saturday morning, exhausted and my wife in severe pain we were without our luggage. After our flight arrangements turned into a nightmare the lost of our luggage was unnecessary stress we had to deal with. The only help we received was from SAA to open a file and hope for the best. The only communication I received from Qantas was via e-mail saying they were trying to located our luggage. I had to make various calls to your call centre, holding the line for ages and speak to a call centre agent that was in no position to assist me in locating our bags. At no stage did I get the feeling that Qantas really cared about our lost luggage which Qantas was responsible for losing. After having to travel to OR Tambo airport three time to get some sort of assistance at the SAA lost baggage department, my bag was delivered to my house. There were however no trace of my wife's luggage which was extremely stressful for her. More visits to the airport was made and they were able to trace my wife's bag to Manila in the Philippines. How the bag was routed to Manila is just mind blowing. Fortunately SAA was able to request the bag to be send to OR Tambo airport and what can only be described as a miracle her bag arrived on 22 July 2025. I was told numerous times how sorry Qantas is for our inconvenience but I feel those words were uttered without sincere meaning. From the start of our return flight in Auckland after informing Qantas staff we needed to be in time for a connecting flight to Johannesburg, they showed no urgency in helping us to make the flight. This experience with Qantas has left us with nothing but disappointment and disgust.