Quantas Airways Disastrous

Fight QF64 18 NOVEMBER 2024 JHB TO SYDNEY I definitely don't recommend Quantas airline. Not only do they not give a damn about the complaints they receive, they also dont respond to any emails.

couldn't charge my phone as there was some or other fault. 2. No inflight entertainment because the whole section was faulty. 3. They ran out of food options so we were stuck eating what was left and available. 4. Wheelchair assistance as booked by myself was not readily available as promised and it felt like I was needing to beg for assistance once we arrived in Sydney and also lost our connection to Brisbane. 5. In Brisbane we were told to find our own way with the wheelchair. 6. I had to hear the man complain to a colleague about the fact he was on his feet all day and wanted to go home. 7. Your customer service representative onboard was extremely rude to a passenger who was disgruntled about all the problems we were having on-board and went as far as saying do you want me to jump out on the wing and cook you other food? Seriously??? Is this what you teach your employees????? I was to afraid to question him about all the other issues, lest he responds to me like that. So my question here is, exactly what is the point of a customer service person if he cant handle the issues that arise.???

I did not pay a discounted price for our flights and definitely didn't expect to get this kind of service! I was told we could not book exit row seatsas these passengers would need to assist with evacuation orders should the need arise, however, the 3 passengers sitting in this row were well into their retirement and could barely assist themselves!