Qteck has taken money, no response on request to return money

This is a "trading" platform for Bitcoin, Forex and others. I have invested $250.00 and did not trade for various reason.

Then, when I wanted to withdraw my money, it said I had to be verified, which I am ok with. I provided them with all my information around 7 / 8 May 2020. I followed up on the 13th May 2020 with e-mail as I noticed the verification process has not been completed. Today, I tried to withdraw my money again (18 May 2020) and I was still not able to withdraw due to verification process not completed.

They have an online Live Chat, I have pinged Qteck there, I am number 1 in the queue, i will be served in 3 minutes. Well its been now almost 10 minutes later, no action / response.