FAULTS ISSUES ON A NEW DEVELOPMENT TOWN HOUSES

Good Day

Please note that I have been trying to speak to relevant unit however I am transferred from one person to another and an answering machine end up asking me to leave a voicemail. I am a town house owner at Lotus Rock in Lotus Garden. Occupied my unit from the 28 of September 2019 and ever since my occupation date I am experiencing one problem after another. And in all cases I raised my issues for some reason builder will find an excuse not to help. Within a month there they had to come fix my zinc twice because it was leaking water and I was told its a lack of silicon. Just few days after the zinc leakage I noticed a molt on the wall when I called the side manager I was told he suspect my wall unit was painted while wall is still wet that molt is growing daily.

The was also a crack on the wall they came and add silicon , I was told its because the building has units on top. Every time you report you are told the issue will be addressed on your 3 months retention period though it must be addressed immediately because this are suppose to be new developments. On the 26 November 2019 I was baking cup cakes for the first time using the stove oven just few minutes using the stove the stove inner glass broke I heard huge bang and went to check the glasses was falling off piece after piece, I reported again to the Qualiplan who is the agent we bought this units from and his response was of a shock. I quote his response was "I dont know if the factory will cover broken glass. Martin will report to them and let me know what they said" I got an opportunity there to ask what a response is this as it is my first time using the oven and he said that stove is a glass that takes the heat of the oven, it can only break if the door is open and something falls on it or if you close the door and there is something inside that is to big and pushes on the glass. He highlighted the part where oven glasses started falling off and stated that, that part is the area where something either dropped or the door was closed on something big for the oven, it remains manufacturers decision if they will replace it or not. Since that time I have not heard anything from them.

On Sunday 8 December 2019 I noticed water dripping from the meter box I escalated to site manager and his response was that he will send someone to come check it even now no one attended to it and it is hazardous for water to go inside main switch. Today I came across a neighbor who is occupying unit 51 underneath mine and she did not sleep as the water dripping through the wall was extreme that her living room is loaded with water, when I called Elmar the side manager he said he will send someone, everyday song. To my surprise the very same neighbor called him and she was told this water dripping through the wall us a case where it can be addressed while it is not raining, my question is should this rain rains until January where will we all be. I believe we are unhappy customers and deserves a sense of urgency and action in addressing this matters over being told the is nothing that can be done. This bring one in regret of buying a new development with so much faults as if its a 20 years old building and still be expected to pay full bond amount for such dissatisfaction. I urgently please for intervention. I am not alone. I can send prove of all others who are having different challenges in this complex and ended up not voicing out anything because no one attends to their concerns. Even the charges we get when purchasing electricity are a shock.

Standard bank please advise how did your evaluator pass so many faults. One must pay a unit with so much at stake? This is clear that we can wake up to a collapsed building since it has so many faults.

Looking forward to getting effective intervention. We are not happy.

Qualiplan and Huurkor is not taking our concerns serious.

Attached are evidence of different units experiencing issues and we don't know where to turn to anymore. We suffer over charge on electricity and still have to deal with unresolved issues daily.

Regards Tshegofatso