Quality Appliances

Horrendous Service

Quality Appliances Repair Centre, Shop 24, Bayside Mall, Tableview - I took my cellphone to them on Friday 26 August 2022 as it wouldn't switch on. They said they'd look at it and call me to let me know whether it could be repaired and give me a price. When I hadn't heard from them by Wednesday 31 August I called them on the number provided on their slip - no answer. I sent a Whatsapp - still no answer. I went into the shop this morning (1 September), because I couldn't get hold of them telephonically. They asked me which number I called / sent a msg to and when I told them it was the one their slip they checked the phone, which was lying behind the counter and it was off. I asked what was happening with my phone and gave them the slip which had all the details on it (make, S/N, etc.) and they asked me which phone it was. When I said to them that they should surely know which phone it was based on the slip, they laughed as though I was making a joke. They told me to come back in an hours time, because the owner was out. I demanded they call him. They fetched him from somewhere in the mall and he told me that the technician (who wasn't in yet) was still working on the phone, but that he was certain it could be fixed. He sent me a msg about an hour later to say that the phone couldn't be fixed and I could collect it. When I went to collect it my battery wasn't in the phone and they tried to say that they gave it back to me on the day I handed the phone in. The person who took the phone in on 31 August admitted that the battery was in the phone when I handed it in. There were 6 employees in the store speaking to each other in their language while I waiting for 30mins while they looked for my battery to no avail. I asked the owner what the situation was, because I had other business to attend to and couldn't wait any longer. He told me the technician had thrown the battery away by mistake. I am appalled and disgusted by the entire experience.