LS
Louise S
Active since Jun 2022
5
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0
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Reviews
5 reviews1 month ago
Extremely bad workmanship
We contracted this company to do laminate flooring for us. We paid our deposit on the same day we were quoted. We couldn't get hold of the salesman for 3 days thereafter. No reply to our Whatsapps. The office told us he was off sick. No red flags yet as people do get sick. On Fri 30 Jan 2026 their driver dropped off the 2 installers to lay our flooring. No-one was with them to show them what had to be done. They asked us for information. We didn't stand over them as they worked, because we'd done our homework on the company and read their positive Google reviews. However, by 2pm in the afternoon it became apparent that they were not qualified. We immediately phoned the office and spoke to the salesman to explain the situation. He told us that we need to speak directly to the installers. We weren't happy with that, because we contracted Flooring Solutions and not their installers to do the job. When the salesman 1st came to quote us we asked whether Flooring Solutions used their own contractors for installations. He confirmed that they had their own teams (not subcontractors). We told him that the store manager should come out to do an inspection. The store manager came on the Friday afternoon and we pointed out all the issues to him. He was in complete agreement with us and promised that everything would be sorted out. He called us on the Saturday morning and said he'd send an installer on Monday who knew more about laminate flooring than he did to rectify the issues. Monday came and went. On Tuesday afternoon around 1pm the same installer was dropped off to sort out the issues. When he left there were more problems than before. On 5 Feb we emailed the Owner of Flooring Solutions Bellville. He could only do an inspection on 9 Feb. Despite numerous problems being evident with the newly laid flooring the owner was only prepared to change 4 rows in the passage. We told him that we wanted a full refund. He said that he couldn't refund us, because the flooring had already been laid. We gave him 14 days to refund us in full and remove the flooring otherwise we were going to institute a claim against him at the Small Claims Court for the max amount. In the interim we contacted the manufacturer of the laminate planks in Germany to ask them whether they had a rep in Cape Town who could do an independent inspection for us. This person came out and was taken aback by the workmanship in general, the fact that no gaps were left for expansion of the planks, bulging on the long and short ends of the planks, the way the installers cut the planks and by which company did the job. He told us that the manufacturer would never honour the warranty due to the way that planks had been laid. We gave the owner until 25 Feb to refund us our deposit. On Monday 2 March he refunded us a portion of our deposit and promised to pay the balance within 24hrs after the flooring was removed. The flooring was removed on Weds 4 March. By Fri 6 March when we still hadn't received the balance of our refund, we called him to ask him what was happening. He told us it had been paid that morning. On Monday 9 March I sent him another final demand after which we finally received the remainder of our money. Flooring Solutions have a questionnaire that they want their clients to complete when they are finished with the job. One question asks if the team leader explained to the installers what to do when dropping them off. There was no team leader in our case. A driver dropped them off. They didn't have the appropriate tools, they cut in our study and had no broom - there was dust all over, they used the wrong colour sealant, they had no cloths to wipe the sealer when they sealed off so they got it all over the new floors, they hit the planks together with such a force that they damaged them, chipped numerous planks, etc. This occurred throughout the 3 bedrooms and the passage. It's been a terrible experience.
0 replies
1 month ago
NIGHTMARE EXPERIENCE - SHOCKED & DISGUSTED
FLOORING SOLUTIONS BELLVILLE: PLEASE BE WARNED ABOUT THIS COMPANY. We've just had an absolute nightmare experience with them that lasted over 5 weeks. Jacques came out to quote and presented as a professional. We paid our deposit the same day and then couldn't get hold of him for 3 days thereafter. No reply to our Whatsapps. The office told us he was off sick. No red flags yet as people do get sick. On the morning of Friday 30 January 2026 the Flooring Solutions driver dropped off their 2 installers to lay our laminate flooring. No-one was with them to show them what had to be done. They asked us for information. We didn't stand over them as they worked, because we'd done our homework on the company and read their positive Google reviews. However, by 2pm in the afternoon it became apparent that they were not qualified installers. Pics attached of their workmanship, because words cannot describe it. We immediately phoned the office and spoke to Jacques to explain the situation. He told us that we need to speak directly to the installers. We weren't happy with that, because we contracted Flooring Solutions and not their installers to do the job. When Jacques 1st came to quote we asked him whether Flooring Solutions used their own contractors for installations. He confirmed that they had their own teams (not subcontractors. We told him that the store manager (Tersius Burger) had to come out and do an inspection. Tersius came on the Friday afternoon and we pointed out all the issues to him. He was in complete agreement with us and promised that everything would be sorted out. He called us on the Saturday morning promising the earth. He said he'd send an installer on Monday who knew more about laminate flooring than he did to rectify the issues. Monday came and went. On Tuesday afternoon around 1pm the same installer was dropped off to sort out the issues. When he left there were more problems than before. On 5 Feb we emailed Paul Fowler ***ner of Flooring Solutions Bellville). He could only do an inspection on 9 Feb. He came to our home with Tersius. Despite numerous problems being evident with the newly laid flooring, Mr Fowler was only prepared to change 4 rows in the passage (the most problematic area according to him). Tersius who had been there on 30 Jan did a complete 360 in the presence of his boss and denied everything he had said to us. We told Paul Fowler that we wanted a full refund. He said that he couldn't refund us, because the flooring had already been laid. We put him to terms giving him 14 days to refund us in full and remove the flooring otherwise we were going to institute a claim against him at the Small Claims Court for the max amount. In the interim we contacted the manufacturer of the laminate planks in Germany to ask them whether they had a rep in Cape Town who could do an independent inspection for us. This person came out and was taken aback by the workmanship in general, the fact that no gaps were left for expansion of the planks, bulging on the long and short ends of the planks, the way the installers "hacked" the planks and by which company did the job. He told us straight out that the manufacturer would never honour the warranty due to the way that planks had been laid. We gave Paul Fowler until 25 Feb to refund us our deposit. On Monday 2 March Paul Fowler refunded us a portion of our deposit and promised to pay the balance within 24hrs after the flooring was removed. The flooring was removed on Weds 4 March. By Fri 6 March when we still hadn't received the balance of our refund, we called Paul Fowler to ask him what was happening. He told us it had been paid that morning. On Monday 9 March I sent him another final demand after which we finally received the remainder of our money. This has been an extremely disappointing, frustrating and hurtful experience. Now we have to start the process all over again and repair the damages caused by their installers - they chipped all our newly painted doors and doorframes. Flooring Solutions have a questionnaire that they want their clients to complete when they are finished with the job. One question asks if the team leader explained to the installers what to do when dropping them off. There was NO team leader in our case. A driver dropped them off. They didn't have the appropriate tools, they cut in our study and had no broom - there was dust all over, they used the wrong colour sealant, they wanted to use one of our *****drivers to widen the gap for the T-join - 8mm thick planks that their blunt jigsaw blade could barely cut through, they had no cloths to wipe the sealer when they sealed off so they got it all over the floors, they hit the planks together with such a force that they damaged them, chipped numerous planks, etc. This occurred throughout the 3 bedrooms and the passage, BUT Paul Fowler wanted to replace 4 rows of flooring in the passage only....an insult to our intelligence. This has been an extremely disappointing, frustrating, inconvenient and hurtful experience. Flooring Solutions Bellville come across as being professional with their website, Facebook ads, Google reviews, etc. but they are *********. My aim is to expose them for who they really are from the owner to the branch manager right down to their sales people. It's my belief that they've done this to other people too and that their Google reviews may be generated using Wix or AI. I also strongly believe that they picked up the 2 installers they sent to us on a street corner somewhere. During this whole fiasco I asked for advice on a flooring group on Facebook. I received over 300 comments confirming what a bad job was done - I attach only a few to this post. * UNFORTUNATELY CAN'T POST PICS HERE, BUT WILL BE POSTING THEM ON FB @LOUISESMAL
0 replies
4 months ago
STAY AWAY FROM AUTO MAGIC MONTAGUE GARDENS
Recently I was in an accident with my Ford Ranger and asked insurance to send me to Auto Magic Montague Gardens for the vehicle to be repaired. I've used their services before when they were under old management and was happy. This time was a complete let down. On Tuesday 25 Nov Kylee from Auto Magic called me to say that the vehicle had been quality checked and was ready for collection. When we got there we immediately noticed several paint chips on the new paint work. On closer inspection there were paint runs in the area of the license plate, underneath the bumper and a few marks on the vehicle in the areas they worked that I know weren't there previously (we managed to buff these out ourselves with car polish). We left the vehicle there and went back on the afternoon of Thursday 27 Nov to collect it for the 2nd time. They kept it for an additional 2 days - from approx. 2pm on the Tuesday until 3pm on the Thursday. I took the vehicle home and on Friday morning I looked underneath the front and noticed that the bumper was only attached with 1 bolt. They had broken a bolt off in the hole on the original bracket that the bumper gets attached to when they removed the bumper. Instead of drilling the bolt out, they just bent the bracket out of the way and left the bumper loose. I also saw that the black plastic flap by the front right tyre was completely loose and on an inferior quality. I took the vehicle back on Friday morning (28 Nov). Tyren (manager) said I could bring it back during the week of 1 Dec for these 2 things to be sorted out. While I was there on the 28th I asked Kylee for a copy of the wheel alignment report. Neither she nor Tyren could tell me which company did the alignment but assured me that it had been done by either MagMaster or another company they use. Kylee said that she'd email the report to me. I took the vehicle back on Monday 1 Dec. They attached the bumper properly, but there's a part of the black flap underneath that's still loose. I asked for the alignment report again as Kylee didn't email it to me as promised and that's when Tyren told me that alignment was never done. They **** to my face about having alignment done. I could tell it hadn't been done, because the vehicle kept pulling to the left. When I initially took the vehicle to them to be repaired I told them that it had new tyres and that wheel alignment was a must, because of the force with which the vehicle was hit. Auto Magic was also supposed to check the wheel rim that was damaged in the accident to make sure that it wasn't buckled. Auto Magic told me that they sent the rim away to be professionally repaired, but they couldn't produce the invoice to prove that this had been done when I asked them for it. I brought all of this to the attention of the owner, Cindy, who never had the decency to email me as requested (I wanted everything in writing after being **** to by her staff). In the end I contacted my insurance who sent out an assessor to inspect the vehicle. He was very unhappy with the finish and found numerous things to be unsatisfactory. Auto Magic also buffed paint off the edges of the bonnet lid leaving the metal exposed, which the assessor was very concerned about as I live close to the sea. He has arranged for me to take the vehicle elsewhere. I want to make other people aware of their ************ behavior, shoddy workmanship, lack of quality control and bad service in general. They cannot be trusted. They also caused me downtime (I am self employed and this is my business vehicle), alot of frustration and inconvenience.
277 replies
4 months ago
Auto Magic Montague Gardens are *********
Recently I was in an accident with my Ford Ranger and asked insurance to send me to Auto Magic Montague Gardens for the vehicle to be repaired. I've used their services before when they were under old management and was happy. This time was a complete let down. On Tuesday 25 Nov Kylee from Auto Magic called me to say that the vehicle had been quality checked and was ready for collection. When we got there we immediately noticed several paint chips on the new paint work. On closer inspection there were paint runs in the area of the license plate, underneath the bumper and a few marks on the vehicle in the areas they worked that I know weren't there previously. We managed to buff these out ourselves with car polish. We left the vehicle there and went back on the afternoon of Thursday 27 Nov to collect it for the 2nd time. They kept it for an additional 2 days - from approx. 2pm on the Tuesday until 3pm on the Thursday. I took the vehicle home and on Friday morning I looked underneath the front and noticed that the bumper was only attached with 1 bolt. They had broken a bolt off in the hole on the original bracket that the bumper gets attached to when they removed the bumper. Instead of drilling the bolt out, they just bent the bracket out of the way and left the bumper loose. I also saw that the black plastic flap by the front right tyre was completely loose and on an inferior quality. I took the vehicle back on Friday morning (28 Nov). Tyren (manager) said I could bring it back during the week of 1 Dec for these 2 things to be sorted out. While I was there on the 28th I asked Kylee for a copy of the wheel alignment report. Neither she nor Tyren could tell me which company did the alignment but assured me that it had been done by either MagMaster or another company they use. Kylee said that she'd email the report to me. I took the vehicle back on Monday 1 Dec. They attached the bumper properly, but there's a part of the black flap underneath that's still loose. I asked for the alignment report again as Kylee didn't email it to me as promised and that's when Tyren told me that alignment was never done. They **** to my face about having alignment done. I could tell it hadn't been done, because the vehicle kept pulling to the left. When I initially took the vehicle to them to be repaired I told them that it had new tyres and that wheel alignment was a must, because of the force with which the vehicle was hit. Auto Magic was also supposed to check the wheel rim that was damaged in the accident to make sure that it wasn't buckled. They couldn't produce the invoice to prove that this had been done when I asked them for it. Again I requested in my claim and when dropping the vehicle off at Auto Magic that the rim needed to be checked to make sure it wasn't buckled. I don't believe this was done. Furthermore, Auto Magic said that MagMaster professionally repaired the rim. I'd like to see the invoice confirming this. I brought all of this to the attention of the owner, Cindy, who never had the decency to email me as requested (I wanted everything in writing after being **** to by her staff). In the end I contacted my insurance who sent out an assessor to inspect the vehicle. He was very unhappy with the finish and found numerous things to be unsatisfactory. He has arranged for me to take the vehicle elsewhere. I want to make other people aware of their ************ behavior, shoddy workmanship, lack of quality control and bad service in general. They cannot be trusted.
0 replies
44 months ago
Horrendous Service
Quality Appliances Repair Centre, Shop 24, Bayside Mall, Tableview - I took my cellphone to them on Friday 26 August 2022 as it wouldn't switch on. They said they'd look at it and call me to let me know whether it could be repaired and give me a price. When I hadn't heard from them by Wednesday 31 August I called them on the number provided on their slip - no answer. I sent a Whatsapp - still no answer. I went into the shop this morning (1 September), because I couldn't get hold of them telephonically. They asked me which number I called / sent a msg to and when I told them it was the one their slip they checked the phone, which was lying behind the counter and it was off. I asked what was happening with my phone and gave them the slip which had all the details on it (make, S/N, etc.) and they asked me which phone it was. When I said to them that they should surely know which phone it was based on the slip, they laughed as though I was making a joke. They told me to come back in an hours time, because the owner was out. I demanded they call him. They fetched him from somewhere in the mall and he told me that the technician (who wasn't in yet) was still working on the phone, but that he was certain it could be fixed. He sent me a msg about an hour later to say that the phone couldn't be fixed and I could collect it. When I went to collect it my battery wasn't in the phone and they tried to say that they gave it back to me on the day I handed the phone in. The person who took the phone in on 31 August admitted that the battery was in the phone when I handed it in. There were 6 employees in the store speaking to each other in their language while I waiting for 30mins while they looked for my battery to no avail. I asked the owner what the situation was, because I had other business to attend to and couldn't wait any longer. He told me the technician had thrown the battery away by mistake. I am appalled and disgusted by the entire experience.
0 replies
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1 Star
5 (100%)