No Customer service

We had an accident on the 25th of February. Although we waited till today, 25th of March for parts from Partfinder, I mentioned our dilemma to Q and A. I phoned numerous times to find out about the car. This morning I hold on to a call for 15 minutes. (Susan) Nobody phoned me back or followed up with the Insurance. They advertise on the local radio of their good service, but really??