QG
Quarterdeck, Grandwest Casino
Unclaimed Business
QG
Quarterdeck, Grandwest Casino
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Masixole M
1 reviews | Active since Jan 2020
26 Nov 2024, 14:19
Disappointed
I am really disspointed in their customer care telephonically. We have been trying to call to make a confirmation for a booking which is tomorrow. The telephonic agents are mean and keep claiming to forward us to reservations department which then ends in the call being dropped.
Helpful (0)
|Replies (0)MM
Masixole M
1 reviews | Active since Jan 2020
26 Nov 2024, 14:19
Disappointed
I am really disspointed in their customer care telephonically. We have been trying to call to make a confirmation for a booking which is tomorrow. The telephonic agents are mean and keep claiming to forward us to reservations department which then ends in the call being dropped.
0
Replies (0)pW
pasculine W
1 reviews | Active since Jan 2020
6 Oct 2024, 18:11
Unpleasent birthday and wedding celebtation evening at this restaurant
I was at this restaurant on Friday the 4th October at 7pm to celebrate a birthday and wedding. My waiters for the evening were Benita. She presented the most unpleasant service due to the attitude and body language she gave to my guest. My guest was complaining about her. She doesn't write the orders down for the cooldrinks. She brings the wrong drinks to the table and when we tell her its the wrong then she give a whole attitude off like she doesn't want to fix her error. Its like we must just take what she brings to our table although its wrong. at the time my guest order 4 shooters she said that they can only get 3 shooters they must drink 1 quick to get the 4th shooter. What restaurant only have 3 shooter glasses? My guest wanted to pay her bill she had to wait more than 30 minutes to pay a cash bill!!!! Which is pathetic. Waiting time for drinks took so long its like she just didnt want to serve my guests. We had to ask other waiters to order us drinks as Benita was away most of the time. She confused my guests bills also what they never ordered. My guest told her to calm down as we told her about the wrong order and asked her to write the orders down so that she dont get confused she walked away while he was still speaking and gave him lip and attitude. Didnt expect such a service from a popular restaurant in a well-known established place in Cape Town. I hope this issue gets addressed with Benita. Food is average but prawns was not that good.
Helpful (0)
|Replies (0)pW
pasculine W
1 reviews | Active since Jan 2020
6 Oct 2024, 18:11
Unpleasent birthday and wedding celebtation evening at this restaurant
I was at this restaurant on Friday the 4th October at 7pm to celebrate a birthday and wedding. My waiters for the evening were Benita. She presented the most unpleasant service due to the attitude and body language she gave to my guest. My guest was complaining about her. She doesn't write the orders down for the cooldrinks. She brings the wrong drinks to the table and when we tell her its the wrong then she give a whole attitude off like she doesn't want to fix her error. Its like we must just take what she brings to our table although its wrong. at the time my guest order 4 shooters she said that they can only get 3 shooters they must drink 1 quick to get the 4th shooter. What restaurant only have 3 shooter glasses? My guest wanted to pay her bill she had to wait more than 30 minutes to pay a cash bill!!!! Which is pathetic. Waiting time for drinks took so long its like she just didnt want to serve my guests. We had to ask other waiters to order us drinks as Benita was away most of the time. She confused my guests bills also what they never ordered. My guest told her to calm down as we told her about the wrong order and asked her to write the orders down so that she dont get confused she walked away while he was still speaking and gave him lip and attitude. Didnt expect such a service from a popular restaurant in a well-known established place in Cape Town. I hope this issue gets addressed with Benita. Food is average but prawns was not that good.
0
Replies (0)kW
kristine W
1 reviews | Active since Jan 2020
8 May 2024, 13:46
MOTHERS DAY - EXHORBITANT PRICING
I made an online reservation for lunch on 12 May (mothers day). My reservation was confirmed by email (including their pricing for the lunch)- R295 per person. 2 days later I get an email to say that the lunch for mothers day is now R450 per person (which includes a welcome drink and "entertainment" and the payment must be made upfront. How disgusting to exploit mothers day like that with those exorbitant prices. Nowhere on their reservation platform did they advertise these ridiculous prices. Now we have to run around on the last minute to find an alternative .
Helpful (0)
|Replies (0)kW
kristine W
1 reviews | Active since Jan 2020
8 May 2024, 13:46
MOTHERS DAY - EXHORBITANT PRICING
I made an online reservation for lunch on 12 May (mothers day). My reservation was confirmed by email (including their pricing for the lunch)- R295 per person. 2 days later I get an email to say that the lunch for mothers day is now R450 per person (which includes a welcome drink and "entertainment" and the payment must be made upfront. How disgusting to exploit mothers day like that with those exorbitant prices. Nowhere on their reservation platform did they advertise these ridiculous prices. Now we have to run around on the last minute to find an alternative .
0
Replies (0)CP
Christopher P
1 reviews | Active since Jan 2020
7 Feb 2023, 09:54
Favorite Restaurant
Quarterdeck Restaurant: Excellent meals with a very nice environment. My wife and I go here when supper is included on date night. The food is absolutely delicious. No complaints. Quiet environment which suits us. Service is excellent and staff are very friendly and competent. I highly recommend this restaurant for couples.
Helpful (0)
|Replies (0)CP
Christopher P
1 reviews | Active since Jan 2020
7 Feb 2023, 09:54
Favorite Restaurant
Quarterdeck Restaurant: Excellent meals with a very nice environment. My wife and I go here when supper is included on date night. The food is absolutely delicious. No complaints. Quiet environment which suits us. Service is excellent and staff are very friendly and competent. I highly recommend this restaurant for couples.
0
Replies (0)