Unnecessary call received from rude staff member

After having read some of the complaints below, I can see that mine will not be the first one related to an interaction with a rude employee at Quench. I needed a very specific product today. Upon checking the price of such product using Quench's app, I realised that it was 3 x times higher than it should be - I brought this to their attention and they rectified the price online so I went ahead and placed my order. A few mins later I received a call from an irritated-sounding individual who's first words to me were "Why did you put the phone down? I'm calling from Quench". This gentleman was either having problems with his phone, or he is just very confused as to who he had called prior to me because my phone had not rung until I received that call. In any case, that's not the way to treat a customer (or no one, if you ask me). When I asked him how I could help him, he demanded my unit number and I replied that it was stated on my address section in the app - He then accused me of not having stated the unit number. I knew there was no point in arguing with this gentleman, so I gave him the unit number. I then opened the app, verified that my unit was indeed there... and wrote an email to Support explaining the situation. I received this response: "We'll definitely look into it". Guys, I'm not doing you a favour... I'm your customer, what about an apology? how about "we are so sorry about what happened, we have/we will contact this person and make sure it doesn't happen again". That's called accountability. Nobody likes to place an order online to receive phone calls! Especially not unnecessary pedantic ones. Please take our feedback seriously and show your commitment to improving the quality of your service rather than giving casual responses that show no intentions of resolving a clear attitude problem with some of your staff members.