PB
Paula B
Active since Mar 2013
81
Reviews
0
Industries
Reviews
81 reviews3 months ago
Operational Incompetence, Broken Website, and Zero Accountability
I am extremely disappointed with Barron. Their level of incompetence is honestly staggering, and the experience over the past 2 days has been one of the most frustrating I have had with any supplier. I placed 2 separate orders and followed Barron’s own online process exactly as instructed. Their new website is a disaster. It forces customers to upload PNG logo files only, explicitly not allowing vector uploads. I therefore spent time exporting and uploading high-resolution PNGs for every single item ordered, exactly as requested by their system. After this, I was emailed and told that the design team “could not find the artwork anywhere” and that I now needed to send vector files. This is despite the fact that the PNG files are clearly visible in the backend of my account on their website. Even worse, the design team had already sent through a proof, which proves that they did in fact have the logos. The left hand does not know what the right hand is doing. The relationship consultant assigned to this order, Portia, was defensive, dismissive, and entirely unhelpful when I phoned to try resolve this. There was zero accountability, zero effort to investigate the obvious technical issues with their website or email system, and no willingness to escalate the matter to IT. Instead, I was simply told that she was “up to date with emails” and therefore could not assist. That is not customer service. Emails go unanswered, feedback submitted directly on their own website is ignored, and artwork comments are not processed. Customers are pushed from pillar to post while internal systems clearly fail. 2 days after placing and paying for 2 orders, I still do not have correct proofs to approve. This level of inefficiency must be costing the company significant money. Barron urgently needs to fix their website, their internal workflows, and their attitude towards clients. Based on this experience, I would not recommend them to any business that values time, professionalism, or basic competence.
53 replies
5 months ago
Order Not Delivered And No Reliable Communication
I placed an online order with House of Sundar on 30 October 2025 and, more than 4 weeks later, my item has still not been dispatched. This is far beyond the delivery and processing timelines stated on their website. Throughout this period there was no proactive communication, no tracking information, and no clear timeline. I had to follow up multiple times just to receive a vague response. When customer support eventually rep****, I was informed that the order was still “being processed” with no explanation for the excessive delay and no confirmed dispatch date. Handcrafted items may take time, but the lack of transparency and the absence of any reliable updates make the experience extremely frustrating. At this point I have requested a full refund, as I no longer have confidence that the order will be fulfilled. I am sharing this review to assist other South African shoppers, since there are no local reviews available and it is difficult to assess the reliability of this retailer. My experience has been very disappointing and I hope the company resolves the refund promptly.
0 replies
6 months ago
China Deceptive Business Pretending to be Local
I ordered jewellery from this website on 9 October 2025, trusting it because it uses a .co.za domain and claims to ship locally through Fastway with delivery in 6 to 10 working days. After waiting far longer than promised, I contacted support and discovered that my order was actually being fulfilled by a supplier in China. The company admitted this only after I questioned the **** tracking information. They continue to advertise as if they are a South African business offering local delivery, which is false and misleading. It has now been over 3 weeks, and I have no product and no real delivery update. This operation is not transparent, and their website hides the fact that they are simply reselling cheap overseas products through a dropshipping arrangement. Warning to other South Africans: this business is not legitimate, and the local domain is used purely to mislead buyers into thinking they are supporting a local brand. I would like a full refund and urge others to avoid being taken in by this kind of deception.
0 replies
6 months ago
MISSLEADING DROPSHIPPING COMPANY SELLING CHEAP SHORTS
This website and the influencers promoting its products should be ashamed of themselves. I ordered two so-called “cooling shorts” and received two tiny, cheaply made pairs that look nothing like the advertised product. The label reads Made in China, and the material is 85% polyamide and 15% elastane, not the breathable, premium fabric they claim to sell. The sizing is completely inaccurate; the “large” would barely fit a 7-year-old child. This is typical of many low-quality imports that are misrepresented online. It is infuriating that companies like this continue to mislead customers with false advertising and social media hype. To make matters worse, they claim to have a warehouse in Cape Town, yet my delivery took 14 days. The entire operation is a dropshipping ****, no accountability, no quality control, and no respect for customers. Do not waste your money. This company is not trustworthy and does not deliver what it promises.
0 replies
11 months ago
Poor Quality, No Accountability, and Rude Service
I had an extremely disappointing experience with Levingers Morningside. A few months ago, I dropped off a leather boot for a simple repair — to reattach the pull tab using a couple of stitches. My husband collected it two days later. I never wore the boots; they were placed in my cupboard until now, as I was preparing for a trip. To my surprise, the pull tab was standing upright — completely detached from the boot — as though it had never been stitched at all. I returned to the store to have it sorted out. The woman at the counter could not find my details on their system and quickly jumped to the conclusion: “You did not bring the boot here for repair.” Her dismissive tone and lack of professionalism made an already frustrating situation worse. I explained again that the boot was indeed dropped off at that very counter and collected by my husband. I even showed her the boot — completely unworn — which clearly indicated that the repair had failed before I even got to use it. Despite this, I offered to pay again to redo the job, given the urgency. She declined, saying they would need at least two days because she had to “order a patch” — for a simple stitch repair on an existing leather tab. Aside from the unhelpful attitude and poor workmanship, this is not the first concerning experience I have had at this branch. On two separate occasions, I was offered the option to pay cash without a slip — a practice others in the area have also experienced. Between the ***** payment practices, subpar repair quality, and shockingly poor customer service, it is clear that this branch is poorly managed and not accountable for its work. I will not be returning and would advise others to avoid this branch entirely.
0 replies
12 months ago
Privacy Violations and Spam by “Paul Ham1lton
This company employs **** practices to attract customers, sending endless spam from different domains and under different names, all branded under “Paul Ham1lton”. They park various domains onto the main one to get away with this strategy, infringing all POPIA and privacy policies. I would never support a business like this, and I hope they face the consequences they deserve for such shady behaviour.
0 replies
13 months ago
Avoid INSANE KICKS at All Costs – Blatant deception.
I placed an order online at INSANE KICKS on 2nd March for a pair of sneakers, which their website promised would be delivered within 3-5 working days. Fast forward two weeks later, and I have received nothing but copy-paste responses via Instagram DMs (because they do not reply to emails). They heavily advertise the product as available, yet every time I ask for an update, they tell me they are "waiting for stock from the warehouse." Meanwhile, they continue pushing the same shoes on their website and social media as if they are in stock. Blatant deception. They tried to pacify me with vague responses about "checking with their warehouse." They even had the audacity to offer me free socks instead of my paid-for product. A legitimate business is transparent—INSANE KICKS is not. If they had disclosed stock issues before purchase, I could have made an informed decision. Instead, they took my money and left me chasing them for answers. If I do not receive my shoes, I will escalate this with legal action under consumer protection laws. DO NOT WASTE YOUR TIME OR MONEY WITH THIS BUSINESS.
53 replies
14 months ago
Frustratingly Slow and Dismissive Support – Unacceptable for Time-Sensitive Services
Getting hold of Support is an absolute nightmare. The WhatsApp number they advertise as a "quick and efficient" contact method leaves you waiting for at least an hour, only for them to respond with vague, unhelpful answers—if they even address your question at all. To make matters worse, they immediately send a survey asking you to rate their service, completely dismissing your issue instead of actually resolving it. You handle time-sensitive correspondence, and lockers operate within restricted timeframes—this level of poor service is unacceptable, especially when the issue is caused by your own mistake. Customers deserve prompt, competent assistance, not delays and deflection.
0 replies
15 months ago
Terrible Return and Exchange Experience – Avoid Barestep!
I am extremely disappointed with my experience with Barestep. Their return and exchange process is one of the worst I have encountered. Despite their claims of quick turnaround times, I have been dealing with endless delays and lack of communication. I initiated my return request well over a month ago and only received approval after multiple follow-ups. Even then, the process dragged on, with no updates unless I repeatedly chased them. The replacement pair was supposedly dependent on them receiving the returned shoes, but it took ages for them to even confirm receipt, let alone send the new pair. Barestep claims to respond to emails within 24 hours, yet I had to send multiple messages over several days to get a response. Their communication is inconsistent at best, and the promises they make are rarely upheld. If this company cared about its customers, they would streamline their processes and ensure timely responses. I would not recommend Barestep to anyone. Their inefficiency and disregard for customer satisfaction are unacceptable.
0 replies
18 months ago
Consistent Quality Issues
After receiving calls from Printulu offering us a reseller account and asking for another chance, we placed a new order with them. I ordered a batch of booklets, only to receive them with very noticeable marks on both the front and back covers. This is clearly the result of poor quality control, and these should have been rejected internally before they reached me. Initially, Printulu acknowledged the issue and promised a reprint. However, they later decided to condition this reprint on me returning the faulty books first. This is completely unacceptable, especially for resellers. They clearly do not understand the importance of time-sensitive orders. Asking me to return damaged goods that were entirely their fault is both unprofessional and ridiculous. Their service has been nothing short of a disaster. From poor communication to unacceptable demands, this company should be embarrassed. If you are considering using Printulu, think again – they clearly don't prioritise their clients or quality. Avoid at all costs!
0 replies
Review Distribution
5 Star
1 (1.2345679012345678%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
12 (14.814814814814815%)
1 Star
68 (83.95061728395062%)