Barron Clothing
Claimed Business
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
436h 3mReply Time
-100 NPSUnlikely
Replied to 70% of negative reviews
Reply time on negative reviews: 349 hours 56 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
436h 3m
NPS Score
-100
Recommended: Unlikely
Replied to 70% of negative reviews
Reply time on negative reviews: 349 hours 56 min
Review Distribution
1.5|11 Reviews
May '25 - Apr '26
5(11.1%)
4(0%)
3(0%)
2(0%)
1(88.9%)
5(11.1%)
4(0%)
3(0%)
2(0%)
1(88.9%)
Frequently Asked Questions About Barron Clothing
Barron Clothing has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. They reply to 70% of negative reviews, typically within 349 hours 56 min. Hellopeter has tracked Barron Clothing across 90 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePB
Paula B
1 reviews | Active since Jan 2020
9 Jan 2026, 08:20
Operational Incompetence, Broken Website, and Zero Accountability
I am extremely disappointed with Barron. Their level of incompetence is honestly staggering, and the experience over the past 2 days has been one of the most frustrating I have had with any supplier. I placed 2 separate orders and followed Barron’s own online process exactly as instructed. Their new website is a disaster. It forces customers to upload PNG logo files only, explicitly not allowing vector uploads. I therefore spent time exporting and uploading high-resolution PNGs for every single item ordered, exactly as requested by their system. After this, I was emailed and told that the design team “could not find the artwork anywhere” and that I now needed to send vector files. This is despite the fact that the PNG files are clearly visible in the backend of my account on their website. Even worse, the design team had already sent through a proof, which proves that they did in fact have the logos. The left hand does not know what the right hand is doing. The relationship consultant assigned to this order, Portia, was defensive, dismissive, and entirely unhelpful when I phoned to try resolve this. There was zero accountability, zero effort to investigate the obvious technical issues with their website or email system, and no willingness to escalate the matter to IT. Instead, I was simply told that she was “up to date with emails” and therefore could not assist. That is not customer service. Emails go unanswered, feedback submitted directly on their own website is ignored, and artwork comments are not processed. Customers are pushed from pillar to post while internal systems clearly fail. 2 days after placing and paying for 2 orders, I still do not have correct proofs to approve. This level of inefficiency must be costing the company significant money. Barron urgently needs to fix their website, their internal workflows, and their attitude towards clients. Based on this experience, I would not recommend them to any business that values time, professionalism, or basic competence.
Helpful (0)
|Replies (0)PB
Paula B
1 reviews | Active since Jan 2020
9 Jan 2026, 08:20
Operational Incompetence, Broken Website, and Zero Accountability
I am extremely disappointed with Barron. Their level of incompetence is honestly staggering, and the experience over the past 2 days has been one of the most frustrating I have had with any supplier. I placed 2 separate orders and followed Barron’s own online process exactly as instructed. Their new website is a disaster. It forces customers to upload PNG logo files only, explicitly not allowing vector uploads. I therefore spent time exporting and uploading high-resolution PNGs for every single item ordered, exactly as requested by their system. After this, I was emailed and told that the design team “could not find the artwork anywhere” and that I now needed to send vector files. This is despite the fact that the PNG files are clearly visible in the backend of my account on their website. Even worse, the design team had already sent through a proof, which proves that they did in fact have the logos. The left hand does not know what the right hand is doing. The relationship consultant assigned to this order, Portia, was defensive, dismissive, and entirely unhelpful when I phoned to try resolve this. There was zero accountability, zero effort to investigate the obvious technical issues with their website or email system, and no willingness to escalate the matter to IT. Instead, I was simply told that she was “up to date with emails” and therefore could not assist. That is not customer service. Emails go unanswered, feedback submitted directly on their own website is ignored, and artwork comments are not processed. Customers are pushed from pillar to post while internal systems clearly fail. 2 days after placing and paying for 2 orders, I still do not have correct proofs to approve. This level of inefficiency must be costing the company significant money. Barron urgently needs to fix their website, their internal workflows, and their attitude towards clients. Based on this experience, I would not recommend them to any business that values time, professionalism, or basic competence.
0
Replies (0)JvdW
Jacques van der Westhuizen
1 reviews | Active since Jan 2020
1 Dec 2025, 14:33
Barrons poor Service. Will not support them again
I have placed an order almost 2 weeks ago and received it. The invoice and the order I placed was correct, but the stock was incorrect in the boxes. I have now been struggling to get my correct stock. Incorrect stock was returned the very next day. Now they can't figure out why there is a R50 shortfall on my account. They have the most ridiculous service to their customers and they don't care that stock needs to go out. They have a bunch of *********** people working in accounts and customer relations.
Helpful (0)
|Replies (0)JvdW
Jacques van der Westhuizen
1 reviews | Active since Jan 2020
1 Dec 2025, 14:33
Barrons poor Service. Will not support them again
I have placed an order almost 2 weeks ago and received it. The invoice and the order I placed was correct, but the stock was incorrect in the boxes. I have now been struggling to get my correct stock. Incorrect stock was returned the very next day. Now they can't figure out why there is a R50 shortfall on my account. They have the most ridiculous service to their customers and they don't care that stock needs to go out. They have a bunch of *********** people working in accounts and customer relations.
0
Replies (0)LS
Lisa S
1 reviews | Active since Jan 2020
13 Nov 2025, 12:07
BARRON REFUSES TO REPLACE DAMAGED JACKETS
I've placed MANY orders as a distributor/reseller and have had my share of hiccups but this one seems to be one that no on in the call centre can resolve. I ordered 29 Alaska Jackets, 27 arrived on the 1st order. It was checked upon receipt for sizes and quantities. Everything matched the invoice so the boxes were stored in my office. Another order for 2 were placed and received so the initial order was in my office until the 2nd order arrived so that everything could be sent for branding togehter When all arrived, its customary for us to remove all packaging before sending it for branding. While doing this we came across 4 x Size M jackets that had embroidery marks on, like it was branded and removed. The agents I'm working with refuses to pass my credit as they have never done branding for the logo that was on there (Neither have we done any business with the company whose logo is on the jacket) The logo appears to be the TFG group. Whether Barron has branded for them or not, I have neither. Chances are higher that one of Barrons other clients ordered these and returned them with the marks on it. I forwarded my company logo and my clients' logo which is VERY different to the one on the jackets as we received it. Feedback and a resolution will be appreciated as my client is still waiting on his jackets.
Helpful (0)
|Replies (0)LS
Lisa S
1 reviews | Active since Jan 2020
13 Nov 2025, 12:07
BARRON REFUSES TO REPLACE DAMAGED JACKETS
I've placed MANY orders as a distributor/reseller and have had my share of hiccups but this one seems to be one that no on in the call centre can resolve. I ordered 29 Alaska Jackets, 27 arrived on the 1st order. It was checked upon receipt for sizes and quantities. Everything matched the invoice so the boxes were stored in my office. Another order for 2 were placed and received so the initial order was in my office until the 2nd order arrived so that everything could be sent for branding togehter When all arrived, its customary for us to remove all packaging before sending it for branding. While doing this we came across 4 x Size M jackets that had embroidery marks on, like it was branded and removed. The agents I'm working with refuses to pass my credit as they have never done branding for the logo that was on there (Neither have we done any business with the company whose logo is on the jacket) The logo appears to be the TFG group. Whether Barron has branded for them or not, I have neither. Chances are higher that one of Barrons other clients ordered these and returned them with the marks on it. I forwarded my company logo and my clients' logo which is VERY different to the one on the jackets as we received it. Feedback and a resolution will be appreciated as my client is still waiting on his jackets.
0
Replies (0)CS
Carel S
1 reviews | Active since Jan 2020
10 Oct 2025, 13:30
Barrons, more likely like peasants.
Took the trouble to drive 30 minutes to their Head Office Showroom just to find out it is for Traders only. Prior going there I Googled the website but there was no mention of this. Most useless lady working at HelpDesk. Told me I should have read the T&C's.
Helpful (0)
|Replies (0)CS
Carel S
1 reviews | Active since Jan 2020
10 Oct 2025, 13:30
Barrons, more likely like peasants.
Took the trouble to drive 30 minutes to their Head Office Showroom just to find out it is for Traders only. Prior going there I Googled the website but there was no mention of this. Most useless lady working at HelpDesk. Told me I should have read the T&C's.
0
Replies (0)TS
Tebogo S
1 reviews | Active since Jan 2020
8 Sept 2025, 10:36
Poor service and daylight ****mers
Good Day My name is Tebogo on the 31st August 2025 I went to Barron clothing in Pretoria to purchase 2 T-Shirts and 2 Caps and also to get them embroidered. The lady quoted us and we paid instantly through geo payment with our FNB account. I explained the urgency of this and she told me that they will be ready by Wensday and that Monday she will send me the POP and the mock up. On Monday I sent her a text regarding the POP she didn't send it, Tuesday still she didn't send it, no communication or anything like that i phoned she said that she is bathing I should wait till she got to the shop she got there she still didn't say anything I had. I waited and wait. Today I sent a text to check if my items are ready for collection no response. I never expected to endure such disrespect and poor service from your retailers honestly. Worst of all she didn't even confirm the embroidery for the caps. I didn't expect Barron group to **** me seriously. I am very angry. Coz till date I still haven't received my items
Helpful (0)
|Replies (0)TS
Tebogo S
1 reviews | Active since Jan 2020
8 Sept 2025, 10:36
Poor service and daylight ****mers
Good Day My name is Tebogo on the 31st August 2025 I went to Barron clothing in Pretoria to purchase 2 T-Shirts and 2 Caps and also to get them embroidered. The lady quoted us and we paid instantly through geo payment with our FNB account. I explained the urgency of this and she told me that they will be ready by Wensday and that Monday she will send me the POP and the mock up. On Monday I sent her a text regarding the POP she didn't send it, Tuesday still she didn't send it, no communication or anything like that i phoned she said that she is bathing I should wait till she got to the shop she got there she still didn't say anything I had. I waited and wait. Today I sent a text to check if my items are ready for collection no response. I never expected to endure such disrespect and poor service from your retailers honestly. Worst of all she didn't even confirm the embroidery for the caps. I didn't expect Barron group to **** me seriously. I am very angry. Coz till date I still haven't received my items
0
Replies (0)JF
Jacques F
1 reviews | Active since Jan 2020
11 Aug 2025, 08:31
JCB puffer jacket
Be very careful of this company. They assume people are stupid to iron puffer jackets and just refuse to assist in any way. They have different versions of stories if you try to explain what went wrong. This is unfortunately not the first time. They are very fast to take your money , but don't want to reason or assist in any way. It's unacceptable!
Helpful (0)
|Replies (0)JF
Jacques F
1 reviews | Active since Jan 2020
11 Aug 2025, 08:31
JCB puffer jacket
Be very careful of this company. They assume people are stupid to iron puffer jackets and just refuse to assist in any way. They have different versions of stories if you try to explain what went wrong. This is unfortunately not the first time. They are very fast to take your money , but don't want to reason or assist in any way. It's unacceptable!
0
Replies (0)GW
Gunther W
1 reviews | Active since Jan 2020
8 Jul 2025, 12:32
Urgent Complaint Regarding Order and Unacceptable Delays
Dear Hello Peter Team, I am writing to file a formal complaint regarding a recent order I placed. I have experienced significant delays and unacceptable customer service, and I believe my situation requires urgent attention. Initially, I was given incorrect banking details, which caused a delay in processing my payment. After finally receiving the correct information, I was assured that my order would be expedited. However, after numerous follow-ups, I have been informed that my order will actually take longer than a standard order. This is completely unacceptable, and I am extremely disappointed with the handling of my order. I have spent a significant amount of time and effort trying to resolve this issue, and I am not satisfied with the lack of progress. I request that you investigate this matter urgently and take the necessary steps to ensure my order is fulfilled as soon as possible. I would appreciate a prompt response and a clear resolution to this issue. Thank you for your time and attention to this matter. My order number is BAR-SO01220778
Helpful (0)
|Replies (0)GW
Gunther W
1 reviews | Active since Jan 2020
8 Jul 2025, 12:32
Urgent Complaint Regarding Order and Unacceptable Delays
Dear Hello Peter Team, I am writing to file a formal complaint regarding a recent order I placed. I have experienced significant delays and unacceptable customer service, and I believe my situation requires urgent attention. Initially, I was given incorrect banking details, which caused a delay in processing my payment. After finally receiving the correct information, I was assured that my order would be expedited. However, after numerous follow-ups, I have been informed that my order will actually take longer than a standard order. This is completely unacceptable, and I am extremely disappointed with the handling of my order. I have spent a significant amount of time and effort trying to resolve this issue, and I am not satisfied with the lack of progress. I request that you investigate this matter urgently and take the necessary steps to ensure my order is fulfilled as soon as possible. I would appreciate a prompt response and a clear resolution to this issue. Thank you for your time and attention to this matter. My order number is BAR-SO01220778
0
Replies (0)GW
Gunther W
1 reviews | Active since Jan 2020
8 Jul 2025, 12:26
Urgent Complaint Regarding Order and Unacceptable Delays
Dear Hello Peter Team, I am writing to file a formal complaint regarding a recent order I placed. I have experienced significant delays and unacceptable customer service, and I believe my situation requires urgent attention. Initially, I was given incorrect banking details, which caused a delay in processing my payment. After finally receiving the correct information, I was assured that my order would be expedited. However, after numerous follow-ups, I have been informed that my order will actually take longer than a standard order. This is completely unacceptable, and I am extremely disappointed with the handling of my order. I have spent a significant amount of time and effort trying to resolve this issue, and I am not satisfied with the lack of progress. I request that you investigate this matter urgently and take the necessary steps to ensure my order is fulfilled as soon as possible. I would appreciate a prompt response and a clear resolution to this issue. Thank you for your time and attention to this matter. Sincerely,
Helpful (0)
|Replies (0)GW
Gunther W
1 reviews | Active since Jan 2020
8 Jul 2025, 12:26
Urgent Complaint Regarding Order and Unacceptable Delays
Dear Hello Peter Team, I am writing to file a formal complaint regarding a recent order I placed. I have experienced significant delays and unacceptable customer service, and I believe my situation requires urgent attention. Initially, I was given incorrect banking details, which caused a delay in processing my payment. After finally receiving the correct information, I was assured that my order would be expedited. However, after numerous follow-ups, I have been informed that my order will actually take longer than a standard order. This is completely unacceptable, and I am extremely disappointed with the handling of my order. I have spent a significant amount of time and effort trying to resolve this issue, and I am not satisfied with the lack of progress. I request that you investigate this matter urgently and take the necessary steps to ensure my order is fulfilled as soon as possible. I would appreciate a prompt response and a clear resolution to this issue. Thank you for your time and attention to this matter. Sincerely,
0
Replies (0)