GW
Gunther W
Active since Dec 2013
24
Reviews
0
Industries
Reviews
24 reviews7 months ago
Great service from Supply Shack!
I had such a fantastic experience with Supply Shack! From start to finish, their service was top-class. The team was professional, friendly, and always quick to respond to any questions I had. Communication was clear and consistent, which made the whole process smooth and stress-free. The products I received were excellent quality and exactly as described – you can tell Supply Shack really cares about offering value and reliability. It’s rare to find a company that combines efficiency, transparency, and genuine customer care the way they do. I would highly recommend Supply Shack to anyone looking for quality products backed by amazing service. Definitely a company I’ll be supporting again!
0 replies
9 months ago
Urgent Complaint Regarding Order and Unacceptable Delays
Dear Hello Peter Team, I am writing to file a formal complaint regarding a recent order I placed. I have experienced significant delays and unacceptable customer service, and I believe my situation requires urgent attention. Initially, I was given incorrect banking details, which caused a delay in processing my payment. After finally receiving the correct information, I was assured that my order would be expedited. However, after numerous follow-ups, I have been informed that my order will actually take longer than a standard order. This is completely unacceptable, and I am extremely disappointed with the handling of my order. I have spent a significant amount of time and effort trying to resolve this issue, and I am not satisfied with the lack of progress. I request that you investigate this matter urgently and take the necessary steps to ensure my order is fulfilled as soon as possible. I would appreciate a prompt response and a clear resolution to this issue. Thank you for your time and attention to this matter. My order number is BAR-SO01220778
106 replies
9 months ago
Urgent Complaint Regarding Order and Unacceptable Delays
Dear Hello Peter Team, I am writing to file a formal complaint regarding a recent order I placed. I have experienced significant delays and unacceptable customer service, and I believe my situation requires urgent attention. Initially, I was given incorrect banking details, which caused a delay in processing my payment. After finally receiving the correct information, I was assured that my order would be expedited. However, after numerous follow-ups, I have been informed that my order will actually take longer than a standard order. This is completely unacceptable, and I am extremely disappointed with the handling of my order. I have spent a significant amount of time and effort trying to resolve this issue, and I am not satisfied with the lack of progress. I request that you investigate this matter urgently and take the necessary steps to ensure my order is fulfilled as soon as possible. I would appreciate a prompt response and a clear resolution to this issue. Thank you for your time and attention to this matter. Sincerely,
0 replies
19 months ago
Vodacom: A Step in the Wrong Direction
Vodacom has officially crossed the line from a network provider to a digital tyrant. Their recent decision to prioritize their new app over the needs of their existing customers is a slap in the face to those who have been loyal to their brand for years. The audacity to offer primarily airtime bundles that benefit only Vodacom-to-Vodacom calls is a blatant attempt to stifle competition and gouge customers. It's as if they're saying, "If you want to talk to anyone outside our network, you'll pay a premium." Their 'all network packages' are so scarce and overpriced that it's almost impossible to find a deal that doesn't feel like a rip-off. This is not the kind of customer service I expect from a company that claims to be a leader in the industry. I'm officially done with Vodacom. Their anti-consumer practices have pushed me to the brink, and I'm switching to a network that actually values its customers.
106 replies
19 months ago
Vodacom: A Step in the Wrong Directio
Vodacom has officially crossed the line from a network provider to a digital tyrant. Their recent decision to prioritize their new app over the needs of their existing customers is a slap in the face to those who have been loyal to their brand for years. The audacity to offer primarily airtime bundles that benefit only Vodacom-to-Vodacom calls is a blatant attempt to stifle competition and gouge customers. It's as if they're saying, "If you want to talk to anyone outside our network, you'll pay a premium." Their 'all network packages' are so scarce and overpriced that it's almost impossible to find a deal that doesn't feel like a rip-off. This is not the kind of customer service I expect from a company that claims to be a leader in the industry. I'm officially done with Vodacom. Their anti-consumer practices have pushed me to the brink, and I'm switching to a network that actually values its customers.
0 replies
22 months ago
Google tobs people blindly(this is not the first time)
Ad account number 134-800-2570 . Google has taken my entire weekly budget within two hours with it Ad Bot attacks, I have really good anti spam and anti malware, as well as anti bot active on my site and they are conducting thee attacks, . I recently read about Google *****ing clients money and irregularities with their billing and ad dispensation. This company offers absolutely no service or any human to speak to about this. They hide under the cloak of 'this is our policy and can't be disputed'. AI needs to come and take this company's business and shut them down. They are breaking small business and SME's to cater for larger corp orates, . This is *******.
0 replies
23 months ago
Suspends accounts unceremoniously.
I'm reaching out because I'm at a complete loss and hoping someone can offer some advice. My Google Merchant Center account (ID: 5366042563) has been suspended for the past three months due to an alleged "misrepresentation policy violation." The problem is, Google won't tell me exactly what's wrong! I've been running my business with honesty and transparency for a long time. There are zero **** products on my website, and all my product descriptions and information are accurate and up-to-date. I've spent countless hours reviewing Google's policies and doing a self-audit, but without specifics, I can't pinpoint the issue and fix it. The worst part? This suspension is crippling my income. I can't provide for my family like I used to, and it's incredibly frustrating. Google's response basically boils down to "we can't help you, but it's your fault." Google is just happy to leave it suspended and I must try and figure out why this system is rejecting my products. Google most definitely don't care much for customer support. Their agents are rushed and unhelpful.
0 replies
23 months ago
Great, customer centric service!
I am writing to express my sincere appreciation for the exceptional client service and patience demonstrated by Esquire Technologies, particularly by its Director, Mohamed, during a recent issue I encountered with my site. As you are aware, I lodged a complaint on hellopeter.com regarding a problem I was facing with my site. The situation escalated, and I was fortunate enough to receive a call from Mohamed himself. Despite initial tensions, Mohamed displayed remarkable professionalism and empathy throughout our conversation. Over the next couple of days, Mohamed and the team at Esquire Technologies diligently worked with me to resolve the issue at hand. Their prompt responsiveness, willingness to listen, and proactive approach to problem-solving were truly commendable. Despite the challenges we faced, Mohamed remained patient, understanding, and committed to achieving a resolution. Thanks to their expertise and dedication, we were able to overcome the obstacles and restore functionality to my site. I am genuinely impressed by Esquire Technologies' commitment to client satisfaction and their unwavering support during this challenging time. I wholeheartedly recommend Esquire Technologies to anyone seeking reliable and customer-centric service. Their professionalism, integrity, and exceptional client care set them apart, and I am grateful for the positive experience I had working with them. Thank you once again for your outstanding support, Mohamed, and the entire team at Esquire Technologies. I look forward to continuing our partnership in the future.
0 replies
25 months ago
Gross Negligence and Incompetence
I am writing to you with a profound sense of disappointment and frustration regarding the continuous mishandling of our business dealings under the oversight of Shaylen, compounded by the shocking service provided by Sumeet. Despite my repeated attempts to address these issues, I have received no response from either party for two days, reflecting a worrying disregard for customer satisfaction within your organization. Allow me to provide a comprehensive overview of the litany of grievances that have prompted this urgent correspondence: Stock Miscommunication and Pricing Discrepancies: Our initial interaction with your company was marred by stock miscommunication and pricing errors. Instances where units ordered failed to match delivered products, including water-damaged standing fans, have resulted in significant financial losses for my business. Failure to Communicate Delivery Charges: Requests for quotes on substantial orders, such as printing paper, were met with a failure to disclose delivery charges. This lack of transparency has left me blindsided by unforeseen costs, reflecting poorly on the integrity of our business relationship. False Pricing and IT Incompetence: The recent incident involving SKU: 55U7K exposed false pricing and gross incompetence within your IT support team. Despite my site displaying a price of R9888.85, I was quoted R9999.00 by your team. Even more concerning is the insistence by your IT staff that my feed is functioning correctly, despite clear evidence to the contrary. This has compelled me to suspend all marketing efforts for your products, as selling at a loss is simply unsustainable. Shocking Service from Sumeet: In addition to the aforementioned issues, I must address the shocking service provided by Sumeet. His lack of responsiveness and apparent disregard for customer concerns have exacerbated an already untenable situation, further eroding my confidence in your company's ability to fulfill its obligations. Given the severity of these issues and the lack of meaningful action taken to address them, I regret to inform you that I have initiated the process of sourcing alternative suppliers who can uphold the standards of professionalism and integrity that I demand. I implore you to take immediate action to rectify these systemic failures within your organization. Failure to do so will leave me with no choice but to terminate our partnership. I expect a prompt response and decisive measures to be taken to address these concerns. There are the list of complaints from other other clients, also on Hellopeter, yet the sales manager, Shaylen, blatantly told me "Mr.Wolf, there must be something wrong, we wil fix it immediately, as this has never happened to anyone before, " No support Bad Sales persons I bought a HD Monitor with 2 HDMI ports I told the sales person that my client has a computer with only a VGA display port, The sales person made me buy the wrong product and told me I have to bring my clients Computer so that they can test it, when I told them I cant bring the clients computer they refused to help me. I decided that its better just to ignore it and buy the correct product because my client is very Important ..." "faulty equipment I bought a power banker today, after two hours we noticed it’s not working we went to warranty depart Technician tested and confirm it’s not working we where given a new one we tested before we leave the shop it’s not , we requested a refund they refused , we need to wait till Technician find a problem, very disappointed with this kind of service " "No support Bad Sales persons I bought a HD Monitor with 2 HDMI ports I told the sales person that my client has a computer with only a VGA display port, The sales person made me buy the wrong product and told me I have to bring my clients Computer so that they can test it, when I told them I cant bring the clients computer they refused to help me. I decided that its better just to ignore it and buy the correct product because my client is very Important ..." False Advertising Received my newsletter with the latest specials, nothing strange. (Festive Deals #3) Went online, bought two of the items. The price at that time was different from the newsletter, also nothing strange as the website is not always up to date, normally they just send an updated Sales Order. Yet when I received the Sales Order the price was still different. I queried this, to which the reply, we made a mistake on the price" "REALLY DISSAPOINTED! REALLY DISSAPOINTED - I purchased an item online, a few hours later the same item is advertised for R1000.00 less than the price I paid. Not good for business Esquire Technologies!" "unfortunately no option for 0 stars on after sales Terrible after sales, cant give 0 stars." "Complaint. I bought logi headphones today the 24/08/2023, Realised the sound is not smooth on the recipient side. Upon returning the item an hour later. they refused to take them back." "Really Bad Customer Service Hi I am really truly disappointed in your customer service and after sales service, I still can't believe you guys made me pay for all the courier costs , even though the SSD Drive was faulty !!! You should really work on your customer service, happiness and after sales service, because right now you're at a very low 2 out of 10 Rating !!!" .
0 replies
33 months ago
Extremely Disappointed with PC International
I recently purchased a notebook from PC International, and my experience has been nothing short of a complete disappointment. Despite being a loyal customer, the treatment I received during my return process was truly unacceptable. Within the specified 7-day return period, I decided to return the notebook as it failed to meet my expectations. However, to my surprise, PC International refused to accept the return based on an incredibly trivial reason. They claimed that I couldn't return the laptop due to a tiny missing piece of the cardboard box. It's disheartening to see a company of their stature place more emphasis on insignificant details than customer satisfaction. Upon being informed of this requirement, I spared no effort in trying to locate the missing piece of cardboard. I searched all over town, even going through garbage bins, but my attempts were in vain. It's beyond comprehension that a company would deny a return solely over a minute cardboard piece, which hardly impacts the functionality of the product. What adds insult to injury is the lack of appreciation for my loyalty as a repeat customer. I've purchased numerous computers from PC International, and it's disheartening to see that they do not value my patronage. A company should prioritize customer satisfaction and loyalty, but it appears that PC International is more interested in imposing unnecessary obstacles for genuine returns. To add further frustration, they have now demanded a handling fee amounting to 15% of the product's value. This is an unjustified and unjustifiable charge for a return that should have been accepted without any hassles in the first place. In conclusion, my experience with PC International has been an absolute letdown. Their unwillingness to accommodate a legitimate return, coupled with their disregard for loyal customers, has left a sour taste in my mouth. I strongly advise others to be cautious when dealing with this supplier, as their customer service and policies seem to prioritize profit over customer satisfaction. I am now R7000 out of pocket because of a piece of cardboard. Totally unacceptable. Disappointed Customer,
180 replies
Review Distribution
5 Star
3 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
21 (87.5%)