HO
House of Sundar
Unclaimed Business
HO
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About House of Sundar
House of Sundar has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked House of Sundar across 1 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePB
Paula B
1 reviews | Active since Jan 2020
27 Nov 2025, 06:46
Order Not Delivered And No Reliable Communication
I placed an online order with House of Sundar on 30 October 2025 and, more than 4 weeks later, my item has still not been dispatched. This is far beyond the delivery and processing timelines stated on their website. Throughout this period there was no proactive communication, no tracking information, and no clear timeline. I had to follow up multiple times just to receive a vague response. When customer support eventually rep****, I was informed that the order was still “being processed” with no explanation for the excessive delay and no confirmed dispatch date. Handcrafted items may take time, but the lack of transparency and the absence of any reliable updates make the experience extremely frustrating. At this point I have requested a full refund, as I no longer have confidence that the order will be fulfilled. I am sharing this review to assist other South African shoppers, since there are no local reviews available and it is difficult to assess the reliability of this retailer. My experience has been very disappointing and I hope the company resolves the refund promptly.
Helpful (0)
|Replies (0)PB
Paula B
1 reviews | Active since Jan 2020
27 Nov 2025, 06:46
Order Not Delivered And No Reliable Communication
I placed an online order with House of Sundar on 30 October 2025 and, more than 4 weeks later, my item has still not been dispatched. This is far beyond the delivery and processing timelines stated on their website. Throughout this period there was no proactive communication, no tracking information, and no clear timeline. I had to follow up multiple times just to receive a vague response. When customer support eventually rep****, I was informed that the order was still “being processed” with no explanation for the excessive delay and no confirmed dispatch date. Handcrafted items may take time, but the lack of transparency and the absence of any reliable updates make the experience extremely frustrating. At this point I have requested a full refund, as I no longer have confidence that the order will be fulfilled. I am sharing this review to assist other South African shoppers, since there are no local reviews available and it is difficult to assess the reliability of this retailer. My experience has been very disappointing and I hope the company resolves the refund promptly.
0
Replies (0)