Order Not Delivered And No Reliable Communication

I placed an online order with House of Sundar on 30 October 2025 and, more than 4 weeks later, my item has still not been dispatched. This is far beyond the delivery and processing timelines stated on their website.

Throughout this period there was no proactive communication, no tracking information, and no clear timeline. I had to follow up multiple times just to receive a vague response. When customer support eventually rep****, I was informed that the order was still “being processed” with no explanation for the excessive delay and no confirmed dispatch date.

Handcrafted items may take time, but the lack of transparency and the absence of any reliable updates make the experience extremely frustrating. At this point I have requested a full refund, as I no longer have confidence that the order will be fulfilled.

I am sharing this review to assist other South African shoppers, since there are no local reviews available and it is difficult to assess the reliability of this retailer. My experience has been very disappointing and I hope the company resolves the refund promptly.