Unprofessional and unapologetic. I uninstalled the app.

I placed an order with QUENCH just before 12 today. A special gift for my aunt, including ice cream. The app was not updating and after four hours all I had was a clue that the ice cream and gifts have been left with a so-and-so. My aunt talked to everyone at reception and asked around and no-one knew this person. I asked Quench to phone the old age home and sort it out and they said it was my problem. The driver was unapologetic. My R400 order remained lost and with little help from Quench to track it after frustrating and unpleasant communication with them. I have uninstalled the app. At the time when I uninstalled the app it still said that the package had not been delivered to the address. Really confusing.