QA
Quest Africa Clinical Lab
Unclaimed Business
QA
Quest Africa Clinical Lab
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Health & Medical
#14NPS Score
-100Unlikely
Ranking
#14
in Health & Medical
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceaA
ab A
1 reviews | Active since Jan 2020
13 Aug 2025, 11:18
Extremely Disappointed – Poor Organisation & Hidden Fees - Look elsewhere
⭐☆☆☆☆ Extremely Disappointed – Poor Organisation & Hidden Fees I booked my test at Quest Africa Clinical Labs three weeks in advance, even sending my completed blood forms via WhatsApp as requested. When I arrived, they couldn’t find my forms at all — forcing me to fill in everything again on the spot. Before my appointment, I was specifically asked how I would be paying and confirmed it would be by card. But after the tests were done, I was told there were no card facilities available. To make matters worse, they informed me that EFT payments come with an extra 5% fee — something never mentioned upfront. This is not how a professional medical facility should operate. If you value organisation, transparency, and basic customer service, I strongly suggest looking elsewhere.
Helpful (0)
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ab A
1 reviews | Active since Jan 2020
13 Aug 2025, 11:18
Extremely Disappointed – Poor Organisation & Hidden Fees - Look elsewhere
⭐☆☆☆☆ Extremely Disappointed – Poor Organisation & Hidden Fees I booked my test at Quest Africa Clinical Labs three weeks in advance, even sending my completed blood forms via WhatsApp as requested. When I arrived, they couldn’t find my forms at all — forcing me to fill in everything again on the spot. Before my appointment, I was specifically asked how I would be paying and confirmed it would be by card. But after the tests were done, I was told there were no card facilities available. To make matters worse, they informed me that EFT payments come with an extra 5% fee — something never mentioned upfront. This is not how a professional medical facility should operate. If you value organisation, transparency, and basic customer service, I strongly suggest looking elsewhere.
0
Replies (0)