Account linking issues

Very dissapointed in the customer support. For days now we have been unable to update or link our Business Banking Account (ABSA) in South Africa. Support only says engineers are working on the issue. We are paying for a service we are not getting. We specifically chose QBO because of the linking to the bank account, but that is not working. I would not recommend QBO. We spoke to our banking institute, they don't have any issues on their side. QBO suppirt said the issue is on QBO side, but no resolution to fix the problem.