QO
QuickBooks online
Claimed Business
QO
QuickBooks online
Claimed Business
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, QuickBooks Online faces severe criticism from South African users. Persistent platform slowness, frequent outages, and unreliable bank account linking, particularly with local banks like ABSA and Captec, dominate complaints. Customer support is widely described as unresponsive, scripted, and unable to resolve issues in a timely manner, with some problems dragging on for months. Critical accounting functions such as VAT handling, recurring invoices, and data exports are reported as broken or incomplete. One positive reviewer praised multi-device accessibility and bank integration, though this contrasts sharply with the majority experience.
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
-67
Recommended: Unlikely
Review Distribution
1.5|10 Reviews
Jun '25 - May '26
5(11.1%)
4(0%)
3(0%)
2(11.1%)
1(77.8%)
5(11.1%)
4(0%)
3(0%)
2(11.1%)
1(77.8%)
Frequently Asked Questions About QuickBooks online
Based on recent customer reviews, QuickBooks Online faces severe criticism from South African users. Persistent platform slowness, frequent outages, and unreliable bank account linking, particularly with local banks like ABSA and Captec, dominate complaints. Customer support is widely described as unresponsive, scripted, and unable to resolve issues in a timely manner, with some problems dragging on for months. Critical accounting functions such as VAT handling, recurring invoices, and data exports are reported as broken or incomplete. One positive reviewer praised multi-device accessibility and bank integration, though this contrasts sharply with the majority experience.
QuickBooks online has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked QuickBooks online across 31 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRM
Ryan M
1 reviews | Active since Jan 2020
2 Mar 2026, 19:04
VERY BAD
We have been using quickbooks for years. But it has become unbareable. The program online is incredibly slow. FULL of bugs, with no real support. I have to manually log invoices now as my VAT has just dissapeared and is gone from all my old quotes and invoices. My accountants hate it too. one cannot work like this. I'm in so much stress and trouble because of this. I'll be cancelling and moving to a different service provider.
Helpful (0)
|Replies (0)RM
Ryan M
1 reviews | Active since Jan 2020
2 Mar 2026, 19:04
VERY BAD
We have been using quickbooks for years. But it has become unbareable. The program online is incredibly slow. FULL of bugs, with no real support. I have to manually log invoices now as my VAT has just dissapeared and is gone from all my old quotes and invoices. My accountants hate it too. one cannot work like this. I'm in so much stress and trouble because of this. I'll be cancelling and moving to a different service provider.
0
Replies (0)XS
Xolisa S
1 reviews | Active since Jan 2020
6 Feb 2026, 07:38
Worse Accounting System ever. STAY AWAY!!
takes ages to load, some many site issues, very iconsostent and very damaging to any small business. Absoloutely useless support which NEVER assists with anything. i regert signing up with this company
Helpful (0)
|Replies (0)XS
Xolisa S
1 reviews | Active since Jan 2020
6 Feb 2026, 07:38
Worse Accounting System ever. STAY AWAY!!
takes ages to load, some many site issues, very iconsostent and very damaging to any small business. Absoloutely useless support which NEVER assists with anything. i regert signing up with this company
0
Replies (0)DS
DD
Donne D
1 reviews | Active since Jan 2020
4 Nov 2025, 07:48
accounting program
Really enjoy using this platform for my accounting and bookkeeping. it has multiple options for users who require different specs, the program has online assistance as well as tutorial videos. it gets easier to use if you understand the basics of Debits and credits. it can connect to your bank account and upload live transaction so you don't waste time, and I can access this platform from any device and anywhere. #BlackFriday
Helpful (0)
|Replies (0)DD
Donne D
1 reviews | Active since Jan 2020
4 Nov 2025, 07:48
accounting program
Really enjoy using this platform for my accounting and bookkeeping. it has multiple options for users who require different specs, the program has online assistance as well as tutorial videos. it gets easier to use if you understand the basics of Debits and credits. it can connect to your bank account and upload live transaction so you don't waste time, and I can access this platform from any device and anywhere. #BlackFriday
0
Replies (0)TW
T W
1 reviews | Active since Jan 2020
6 Oct 2025, 11:17
Stay away! Useless
QuickBooks Online are the worst accounting software and the most useless customer service. They can do a lot to assist with issues such as exporting complete customer information (as when you try and do an export it only takes some little bits of information which leaves you with 4 Excell sheets that you must spend hours on end manually manipulating in order to get a single line with all information to do a import into a new company. However, this can actually be done if you are in a higher package but despite the fact that you have 5 companies in the lower package, they are thus in my opinion not prepared to assist you with this. You are left to do hours of work on your own. I will most certainly advise anyone that is even considering QuickBooks to save yourself a lot of trouble and issues and rather choose another accounting system. It is just unacceptable the way that there are so many basic functions, such as creating job cards, QuickBooks cannot do. Do yourself a favor and stay away!
Helpful (0)
|Replies (0)TW
T W
1 reviews | Active since Jan 2020
6 Oct 2025, 11:17
Stay away! Useless
QuickBooks Online are the worst accounting software and the most useless customer service. They can do a lot to assist with issues such as exporting complete customer information (as when you try and do an export it only takes some little bits of information which leaves you with 4 Excell sheets that you must spend hours on end manually manipulating in order to get a single line with all information to do a import into a new company. However, this can actually be done if you are in a higher package but despite the fact that you have 5 companies in the lower package, they are thus in my opinion not prepared to assist you with this. You are left to do hours of work on your own. I will most certainly advise anyone that is even considering QuickBooks to save yourself a lot of trouble and issues and rather choose another accounting system. It is just unacceptable the way that there are so many basic functions, such as creating job cards, QuickBooks cannot do. Do yourself a favor and stay away!
0
Replies (0)LS
Louretha S
1 reviews | Active since Jan 2020
6 Oct 2025, 09:21
QuickBooks Online performance has become unbearable - Serious latency issues
I’ve spent the entire weekend trying to get my work done on QuickBooks Online (South Africa), but the system has become painfully slow. There is severe latency on every transaction I try to log and every report I attempt to open - each action takes more than a minute to process, some just don't open and say "there must be something wrong". This is not the first time I’ve raised this issue; I have logged similar complaints before, yet the problem persists. It feels as though QuickBooks is not taking this seriously or has no intention of fixing it. I rely on QuickBooks to manage my business finances efficiently, but at this point it has virtually ground to a halt. I simply cannot afford to lose hours waiting for basic transactions to load. I love using QuickBooks and have been for years (Since 2007) I am really disappointed in the state of affairs. It's almost like they joint the ranks of the rest of insufficient South African service providers. Are there others out there that experience the same problem?
Helpful (0)
|Replies (0)LS
Louretha S
1 reviews | Active since Jan 2020
6 Oct 2025, 09:21
QuickBooks Online performance has become unbearable - Serious latency issues
I’ve spent the entire weekend trying to get my work done on QuickBooks Online (South Africa), but the system has become painfully slow. There is severe latency on every transaction I try to log and every report I attempt to open - each action takes more than a minute to process, some just don't open and say "there must be something wrong". This is not the first time I’ve raised this issue; I have logged similar complaints before, yet the problem persists. It feels as though QuickBooks is not taking this seriously or has no intention of fixing it. I rely on QuickBooks to manage my business finances efficiently, but at this point it has virtually ground to a halt. I simply cannot afford to lose hours waiting for basic transactions to load. I love using QuickBooks and have been for years (Since 2007) I am really disappointed in the state of affairs. It's almost like they joint the ranks of the rest of insufficient South African service providers. Are there others out there that experience the same problem?
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
26 Sept 2025, 05:57
Terrible customer support.
My bank keeps giving me errors and to get support is a big issue. They are quick to sell you the package and make these big promises that they will support you but when you contact them there is nothing nadda. Stay away much better programs besides them. Mr Rohit Navanitoh Karishananan praised himself during our first call on how people praise him for his good service but if you email him he doesn't even acknowledge you or no reply. This company is all talk and no action. The worst I am moving my business elsewhere.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
26 Sept 2025, 05:57
Terrible customer support.
My bank keeps giving me errors and to get support is a big issue. They are quick to sell you the package and make these big promises that they will support you but when you contact them there is nothing nadda. Stay away much better programs besides them. Mr Rohit Navanitoh Karishananan praised himself during our first call on how people praise him for his good service but if you email him he doesn't even acknowledge you or no reply. This company is all talk and no action. The worst I am moving my business elsewhere.
0
Replies (0)JP
Jolene P
1 reviews | Active since Jan 2020
27 Aug 2025, 08:40
Account linking issues
Very dissapointed in the customer support. For days now we have been unable to update or link our Business Banking Account (ABSA) in South Africa. Support only says engineers are working on the issue. We are paying for a service we are not getting. We specifically chose QBO because of the linking to the bank account, but that is not working. I would not recommend QBO. We spoke to our banking institute, they don't have any issues on their side. QBO suppirt said the issue is on QBO side, but no resolution to fix the problem.
Helpful (0)
|Replies (0)JP
Jolene P
1 reviews | Active since Jan 2020
27 Aug 2025, 08:40
Account linking issues
Very dissapointed in the customer support. For days now we have been unable to update or link our Business Banking Account (ABSA) in South Africa. Support only says engineers are working on the issue. We are paying for a service we are not getting. We specifically chose QBO because of the linking to the bank account, but that is not working. I would not recommend QBO. We spoke to our banking institute, they don't have any issues on their side. QBO suppirt said the issue is on QBO side, but no resolution to fix the problem.
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Replies (0)