Racism is alive and well, or just very bad service, you choose,....

<p>I never thought that I would have to experience this in Johannesburg in this day and age. I approached a company operating in the Packaging Industry to provide us with some of cores that they manufacture.</p> <p>The first interaction was very pleasant and we ordered the product and paid for it via EFT upfront as that was their terms. At this time we enquired how long it would take to produce, and we were told 2 days after payment is reflected. So last Thursday (29 Sept) after we paid we queried if they received payment (which they did) and we asked how long before getting final product since they did say 2 days after payment.</p> <p>Monday 3rd Oct 9h00am we called in to follow up on progress and left a message for the production Manager to call us back.</p> <p>Monday 3rd Oct 13h00 same again, still no results</p> <p>Tuesday called in again to no response.</p> <p>Then this morning Wednesday 5th we decided to go in and check on what is happening,</p> <p>The production manager was called and we queried our order.</p> <p>This is when we were told "This is not a Pick 'n Pay you can't just take things off the shelf" </p> <p>I immediately said that it was he that promised a two day production cycle from date of payment, and that he also said he had stock to fill our small order, and I asked him why would it be a problem now.</p> <p>He then re-butted with "well you can take your money and go" that is when I asked him if it was the colour of our skin that is the issue. He walked off in a huff and came back after a few minutes with our invoice and cash, and that was the end of that.</p> <p>He did not have the decency to explain why he could not fulfil our order or why he could not give us a delivery date after the promise of two days when he had a small quantity in stock.</p> <p> </p> <p>I am very dissappointed in dealing with organisations like this, and they should be reprimanded for total inconsideration for customers especially when it comes across as racist.</p> <p> </p>