A very disappointed customer

I am very disappointed with the service I received from Qourum. I have been renting their flat since 2018 and had been paying my rent on time until I faced personal issues in December. I sent them a message to request a payment arrangement for that month, but I did not receive any response.

On January 20, I received a letter stating that my lease had been canceled because I was unable to pay for December. I subsequently paid the outstanding amount along with the one-month penalty fee. To my surprise, I then received another email stating that since I had paid the amount, my lease would not be canceled.

I responded to this email, but by that time, I had already moved out. I made the payment on the 23rd, and there was correspondence from them regarding my lease status. After moving out, I received an email stating that my lease would not be canceled. I rep**** on January 28, asking them to clarify what they meant, but I have not received any response. I also tried sending WhatsApp messages, but they are not responding.