Disappointed

Been tryying to get a hold of someone anyone to get my child's report for last year with no response. Been calling them since the beginning of back to school. Will indicate I'm the 2nd caller or 1st caller in line then state it's the voicemail to leave my name and number which was done. My son needs to attend this year's classes and I don't know whats wrong with getting a hold of anyone there. I've even whatsapped on all their numbers with no response at all.