Questionable advice & After Sales Service

After recommending a product that DID NOT work, I returned the product by courier (incurring costs for myself) I was initially told if I returned the product I would get a full refund, once the product had been returned, Mr. Khan told me I would have a credit in his store which I did not want or need, After a telephonic discussion with him putting the phone down in my husband's ear, I called him and told him we would rather have a refund, which he finally agreed to, we waited approximately 10 days before this was done. When the refund was finally done, we found that he has deducted an amount for the 2 sheets of transfer paper and an extra one totaling 3. I do not recommend taking advice from this man as he clearly does not know his products well enough, as far as his ethics in refunds I was surprised to get any refund at all. I am still waiting for my Invoice from nearly 3 years ago for a purchase of a vinyl cutter (which also does not have all the functions he said it had, a Sublimation Printer Which was virtually impossible to set in with the information he provided, a heat Press combination which is not great in the quality department ( broke in a few places (rivets shot loose after a couple of weeks of work), which we replace and repaired.