Racketlon & Missing Parts

In July, 2021, I purchased a "Target Tacoma Home Wallet", which is a darts carry case/wallet. I noted that the packaging (of the Target Tacoma Home Wallet) indicated that a carry handle should have been included with the dart wallet - I took a picture of this as proof and attached it to my e-mail. Indeed, the back of the wallet has clip rings (for a carry handle) but no handle was included and one could see that the packaging has been opened before it was sent out - the courier packaging was still intact, so the item had to have been opened before it was sent out.

Patric said he would look into it and get back to me. By the beginning of August 2021, I have had no reply and followed up again. He only rep**** on 28 August, stating that they have checked all the wallets and all of them had their straps/handles, which were placed in a zipper compartment inside the cases. I had already checked mine, prior to contacting Racketlon, and there was no handle - which I stated to him again. He apologised and said that they do not check every item before dispatch (mine was obviously "checked", because of the fact that the original packaging was visibly damaged and the seal broken before dispatch). He said that they would arrange for me to get a strap/handle, but that it would not be sent out immediately. I thanked him and said that I was a loyal Racketlon customer, having bought thousands of Rands worth of goods from them, and that I feel entitled to have my full purchase.

By February 2023, I contacted him again and asked about the carry handle. He apologised and said that they would send the missing part to me ASAP.

It is now May, 2024, and I contacted him again. Still no resolution to the problem and no missing part received. He said he thought that it had been attended to and (quote): "It has been informed that Target no longer do the handles on those cases anymore. Hence none was supp****". (Great use of the English language).

The point is, that carry handle should have been included with the case/wallet when it was originally purchased. It was paid for. It was obviously "inspected" or opened for whatever reason and I did not get all the parts because of their internal processes. When I brought this under their attention, they should have corrected the situation as quickly as possible. Instead, it was dragged out, just to end with the customer being told to accept the status quo. Unacceptable and highly unprofessional.