Terrible Service RAD Moto

I bought a used BMW 1250 from RAD Moto. I am based in another country so after payment went through (2nd February) I informed the salesman that I would be flying down to collect the bike on the 9th February and he needed to have all documentation ready (Police Clearance, De registration etc) He assured me on several occasions that this has been done. When I arrived on the 9th @ 16:30h I requested to have all the documents so that I may pass them onto my freight forwarder. The salesman said that they were not at the dealership but he would arrange to have them delivered at 08:00 the next morning. At 08:00 I called from my freight forwarder to see where the document were. He said they were on their way. At 09:00 we called again and offered to collect them as they were causing a delay. Again he said the driver was on his way and pointless to travel to the dealership. This went on for several hours and the salesman stopped answering the phone. Just constantly saying the driver was on a delivery and would deliver shortly then finally he said that the docs were not finalized and it would be Friday AM. Friday was my pre arranged departure date from the hotel so I had already had Covid test for travelling. Again same rubbish as before until I phoned the MD of RAD Moto. He also tried to say that the documents were delayed by the system, however I subsequently found out from another employee that they had actually only started the process on the thursday and had incorrectly done it. Therefore it started again today (Monday 14th) I agreed with the MD that my costs would be covered for the extended stay and extra covid tests. However this remains to have been realised as I am still sitting here 4 days after original departure date. I will update as and when a resolution is obtained.