Disgrace of a hotel

Service gets a 0 star for the record. This hotel is extremely useless due to its staff who are absolutely clueless. My journey began with a clueless guy named Polite at the front desk who is far from polite and told me that my room wasn't ready early which I accepted. He said all the rooms are fully booked. When I phoned earlier in the day (and a few months prior) I had asked for an early check in which was accepted. They simply overbook and then make people wait in long lines because rooms aren't ready. They told me my 2 rooms would definitely be ready at least an hour before 3pm. So I sat at their restaurant and spent a fee which was exorbitant for some basic food. Then came back to Mr Polite to find my rooms were still not available. I promptly threw a tantrum and management stepped in. The manager was a black male who was ****** and rude. He used a derogatory remark towards my mother and I said I would escalate the matter for sure then he quickly removed himself and hid somewhere and left a woman named Naomi to save face for him. I had previously spoken to this Naomi woman months prior about room availability and she gave me certain promises she never kept to. I told her I wanted my money back and am leaving this disgraceful place. She quickly gave me 2 executive suites to save face and prevent further action being taken and she promptly apologized for the manager's disgusting behaviour in the lift. This establishment is a clown show. Never ever go here for your sanity. It is not fit to be labeled a Radisson hotel. They will take 5 hours to just clean your bathroom.