Accommodation dilemma in Stockholm.

My manager's handbag was stolen from the breakfast venue on the morning of the 29 August. it is evident that there is a syndicate operating at this hotel. She, therefore, stayed for part of the day on 30 Aug. 2019. The experience with the front desk staff was very poor – they simply shrugged any responsibility and indicated that “it happens” and had no empathy whatsoever with my manager. By the way, the police indicated that this happens “all the time at this new hotel.” As my manager was leaving, she was informed that there are no charges against her room, and she departed. She received a sealed envelope with her invoice and it indicated that she had used the mini-bar but the cost was waived (as her bag was stolen). This is incorrect – my manager had not used the mini-bar at all as this remained locked for the entire 2 days she stayed at this hotel. She realized this set of charges (albeit “waived”) only later. Please alert anyone travelling to Stockholm to avoid staying at this hotel.