Bad service from Ayanga

BAD Specifically from their Customer care agent by the name of Ayanda, the exchange process was initiated while the account holder was not present, which led to complications and delays. It appeared that the staff were either unsure or unwilling to proceed with the exchange under these circumstances, despite prior instructions or policies that might allow such actions. This caused significant inconvenience and disrupted our workflow, as we had to spend additional time resolving the matter