Disgusting service

I lodged a phone insurance claim in mid‑February. It is now April 10, and I am still being told that there is “no stock.” Throughout this process, the agents have been extremely rude, even telling me that I am “wasting their time.” This level of service is unacceptable.

I have paid my premiums faithfully and expected fair treatment and timely resolution. Instead, I have experienced delays, poor communication, and outright disrespect. I demand immediate action to resolve my claim and provide the replacement device, or a clear alternative solution.

If this matter is not resolved urgently, I will continue to escalate it publicly across social media platforms, including Twitter, to highlight the poor service I have received.