RF
Rainbow Finance
Unclaimed Business
RF
Rainbow Finance
Unclaimed Business
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Rainbow Finance faces severe criticism around delayed refunds and poor communication. Multiple customers describe weeks-long waits for payments owed to them, with repeated requests for proof of payment going unanswered or met with inconsistent documentation. Reviewers express frustration over constantly changing requirements, ignored emails, and misleading information from staff. Concerns also include unauthorized policy deductions and incorrect credit bureau reporting that damaged a customer's profile. One positive review praised customer service, love, and good communication skills, but it stands as a rare exception.
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|10 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
Frequently Asked Questions About Rainbow Finance
Based on recent customer reviews, Rainbow Finance faces severe criticism around delayed refunds and poor communication. Multiple customers describe weeks-long waits for payments owed to them, with repeated requests for proof of payment going unanswered or met with inconsistent documentation. Reviewers express frustration over constantly changing requirements, ignored emails, and misleading information from staff. Concerns also include unauthorized policy deductions and incorrect credit bureau reporting that damaged a customer's profile. One positive review praised customer service, love, and good communication skills, but it stands as a rare exception.
Rainbow Finance has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Rainbow Finance across 80 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencelH
lethukuhle H
1 reviews | Active since Jan 2020
22 Oct 2025, 07:49
Tired of Being Ignored by Raibow Finance House & Home After Paying My Account in Full
I’m extremely disappointed with the poor service from House & Home. I have fully settled my account and sent all the proof of payments multiple times, yet my credit profile has still not been updated. I’ve been following up for weeks, both by phone and email, but have received no assistance. I have been emailing Godfrey Tlhone, who has completely stopped responding to my messages. This lack of communication and accountability is very frustrating and unprofessional. It’s unacceptable that a customer has to struggle this much after paying their account in full. I expected better service and responsiveness from a company like House & Home.
Helpful (0)
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lethukuhle H
1 reviews | Active since Jan 2020
22 Oct 2025, 07:49
Tired of Being Ignored by Raibow Finance House & Home After Paying My Account in Full
I’m extremely disappointed with the poor service from House & Home. I have fully settled my account and sent all the proof of payments multiple times, yet my credit profile has still not been updated. I’ve been following up for weeks, both by phone and email, but have received no assistance. I have been emailing Godfrey Tlhone, who has completely stopped responding to my messages. This lack of communication and accountability is very frustrating and unprofessional. It’s unacceptable that a customer has to struggle this much after paying their account in full. I expected better service and responsiveness from a company like House & Home.
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Replies (0)MS
Mymoona S
1 reviews | Active since Jan 2020
13 Oct 2025, 09:51
PATHETIC PATHETIC PATHETIC
Day 14, and still you guys have not paid me money. How long does it take to process payment Veronica??? Why do you guys just assume that I will waste my petrol driving to 1 of your stores to collect my money. Cordelia specifically told you Veronica, that you should process for payment and no need to reload me, and you wonder why i have this **** ATTITUDE towards you guys, it's because you don't F**cken listen. You don't read to understand what the client asks for. Never once did I mention that I will be collecting my money. Why would I send you my bank confirmation letter?? Please send me Proof of Payment that my money has been transferred over. My money was in you account on the 30 September as per the email I received form Esther, does it really take you guys 14 Days to resolve this issue????
Helpful (0)
|Replies (0)MS
Mymoona S
1 reviews | Active since Jan 2020
13 Oct 2025, 09:51
PATHETIC PATHETIC PATHETIC
Day 14, and still you guys have not paid me money. How long does it take to process payment Veronica??? Why do you guys just assume that I will waste my petrol driving to 1 of your stores to collect my money. Cordelia specifically told you Veronica, that you should process for payment and no need to reload me, and you wonder why i have this **** ATTITUDE towards you guys, it's because you don't F**cken listen. You don't read to understand what the client asks for. Never once did I mention that I will be collecting my money. Why would I send you my bank confirmation letter?? Please send me Proof of Payment that my money has been transferred over. My money was in you account on the 30 September as per the email I received form Esther, does it really take you guys 14 Days to resolve this issue????
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Replies (0)MS
Mymoona S
1 reviews | Active since Jan 2020
9 Oct 2025, 09:16
UNACCEPTABLE PATHETIC SERVICE FORM THIS GROUP IN A WHOLE
Day 10, and still no reply from ESTHER, SHOPRITE, CHECKERS, H&H and OK. I still have not received my money, or POP. I need my money. You guys are pathetic.
Helpful (0)
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BJ
Bernadine J
1 reviews | Active since Jan 2020
21 Sept 2025, 04:48
False Credit Listing by House & Home Is Blocking My Bond – Despite Proof of Payment
I am deeply disappointed by House & Home’s reckless handling of my account. My first installment (R585.47) was due on 01 September 2025. I paid via EFT on 05 September, and they acknowledged receipt on 06 September. Despite this, they sent me an SMS on 09 September falsely claiming my account was unpaid and now Experian shows I’m 30 days in arrears. Their own WhatsApp message confirmed that credit books close on 07 September, meaning my payment was made before the cutoff. Yet they still misreported my account, damaging my credit profile and jeopardizing my bond registration. I’ve contacted them with proof, but no correction has been made. This is negligent, defamatory, and in breach of the National Credit Act. If this is how House & Home treats paying customers, I reserve the right to cancel my account and request that they collect their goods. I am escalating to the National Consumer Commission, CGSO, and the Credit Ombud. I demand: • Immediate correction of my credit profile • Removal of the false arrears listing • Written confirmation that my account is in good standing This is not just about me it’s about protecting every consumer from false reporting and reputational harm.
Helpful (0)
|Replies (0)BJ
Bernadine J
1 reviews | Active since Jan 2020
21 Sept 2025, 04:48
False Credit Listing by House & Home Is Blocking My Bond – Despite Proof of Payment
I am deeply disappointed by House & Home’s reckless handling of my account. My first installment (R585.47) was due on 01 September 2025. I paid via EFT on 05 September, and they acknowledged receipt on 06 September. Despite this, they sent me an SMS on 09 September falsely claiming my account was unpaid and now Experian shows I’m 30 days in arrears. Their own WhatsApp message confirmed that credit books close on 07 September, meaning my payment was made before the cutoff. Yet they still misreported my account, damaging my credit profile and jeopardizing my bond registration. I’ve contacted them with proof, but no correction has been made. This is negligent, defamatory, and in breach of the National Credit Act. If this is how House & Home treats paying customers, I reserve the right to cancel my account and request that they collect their goods. I am escalating to the National Consumer Commission, CGSO, and the Credit Ombud. I demand: • Immediate correction of my credit profile • Removal of the false arrears listing • Written confirmation that my account is in good standing This is not just about me it’s about protecting every consumer from false reporting and reputational harm.
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Replies (0)PC
MS
Mymoona S
1 reviews | Active since Jan 2020
20 May 2025, 10:14
Chasing My Own Money – Poor Refund Process
And just like my emails get ignored. As per emails last week, payment would have been processed on Friday, 16 May 2025. When I requested a POP yesterday, Monday, 19 May, and Saturday, 17 May, I was sent some funny-looking "POP" that my bank could not verify. I requested yet again this morning, 20 May 2025, a POP, as I attached the mail I received from my Bank, and only I was sent a proper POP. At this stage, I don't even know if that POP is LEGIT, because from the 29th April, all I ever received was LIES, MISCOMMUNICATION, MISLEADING INFORMATION. PLEASE WHEN DEALING WITH HOUSE & HOME, DO YOUR DUE DILIGENCE, THINK TWICE AS THERE OFFICE WORKERS SELL YOU A WHOLE LOT OF BULL****.
Helpful (0)
|Replies (0)MS
Mymoona S
1 reviews | Active since Jan 2020
20 May 2025, 10:14
Chasing My Own Money – Poor Refund Process
And just like my emails get ignored. As per emails last week, payment would have been processed on Friday, 16 May 2025. When I requested a POP yesterday, Monday, 19 May, and Saturday, 17 May, I was sent some funny-looking "POP" that my bank could not verify. I requested yet again this morning, 20 May 2025, a POP, as I attached the mail I received from my Bank, and only I was sent a proper POP. At this stage, I don't even know if that POP is LEGIT, because from the 29th April, all I ever received was LIES, MISCOMMUNICATION, MISLEADING INFORMATION. PLEASE WHEN DEALING WITH HOUSE & HOME, DO YOUR DUE DILIGENCE, THINK TWICE AS THERE OFFICE WORKERS SELL YOU A WHOLE LOT OF BULL****.
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Replies (0)