Extremely bad and disgusting service by this company and stuff

What a horrible service you have, your stuff overall experience one of the disgusting and very distasteful treatment, i have never had a consultant tell me they wont have a back and forth regarding my cellphone claim that i have claimed from OK Rosebank 3 months ago, to this day nothing has been sorted and when communication is done on my end to this 3rd party OK financial insurers i am made to feel useless, the lady i spoke to is one of the rudest, disgusting human beings, pity i forgot her name, my insurance claim has been approved but as to why i havent received my phone beats me