Stay as far as possible from Rak Property. READ EVERYONES REVIEWS. We went through it so you don’t have to.

Trust me, you really do not want to be in a position I am in, Rather pay the extra fees to other companies with “GOOD” reviews than this “*****s”. No matter how much of a good paying client you were, when it comes to the deposit you will end up fighting for it and trust me they hate paying deposits, they will try any possible way to pay you the least amount possible. Here is my story: I had a 12 month lease with the company, Done my notice in due time to not extend my lease all was in order until the last few days. So obviously as per the law and their “Contract” Deposits will be paid out on the 7th of the new month if there are no repairs due, and on the 14th of the new month if there are repairs to be done. My out-going inspection took place on the 31st October 2023 at 12h00, on the 2nd November 2023 at 12h00 I sent through a reminder email to the rental company requesting feedback regarding my outgoing inspection, I was told that they are still “busy” compiling my report. On the 6th of November 2023 at 09h00 I again request information on this and I called them as well and then I received a call from Hendrick. I did state on my email that they are producing unprofessional practices to which this phone call with Hendrick then got heated and he told me not to say they are unprofessional so I have asked him what manner does he call it then if he don’t want me to use the word unprofessional, he then states “ I am doing everything within the law and you are making me angry now” . Can you ever think this as customer service? All because I stated they are unprofessional because they took an entire week to produce a report for me anywho, I received a email stating a ticket has been opened for mould on a bathroom wall, NO REPORT, NOTHING! Just a simple ticket. So I now receive this “report (Ticket)” on the 6th of November 2023 a day before I was meant to receive my deposit if there were no repairs, They took an entire week to just state that I had mould on the bathroom ceiling and Hendrick again with his “Great” service told me on the phone and on email that I must remember I am not the only client. I now asked him whats next, he states you wait for a quote to be sent to you. He didn’t joke when he said “Wait”. I received an email from their repairs department on the 13th November 2023 at 3h44 a day before my deposit to be paid, So again I will say it – very very unprofessional practices from this company. The repairs quote to just repaint a ceiling the size of a shoe box came to R1597.00 What a *******. I anyways agreed to this as all I wanted was my deposit back, I paid them a deposit of R7100.00 and I received R4474.90 which is a complete joke to be honest – when I queried this I was then told that there were “under recovered” fees from the body corporate that wasn’t charged and now all of the sudden I had to be charged for this. As I said and will say again STAY AS FAR AWAY AS POSSIBLE FROM THESE “*****S” They will just try their best to milk you dry and I know I will be called or even bashed on here with a response of them being within the law and all that ****.