Unhappy Client

RAk is refusing to provide me with a settlement letter despite numerous attempts to get it and worse they even claim to not have any of my records on their system yet they were bold enough blacklisting me without any communication and taking my money for settlement despite the contract not even being in my name but listed as second applicant. I am extremely disappointed by them and wouldn't recommend them to anyone due to their lack of professionalism and poor service. I have even lost a number of property purchases due to some thing that has been ongoing since 2020