Dissatisfaction with RAK Property

I started dealing with Rak property last year 2024 October to give context. Initially everything looked good until signing the lease and started being rude and unprofessional, with least or no communication.

1st incident, I receive statement different from what was shown on the ad, I enquire immediately via email before payment dates comes and no one responds. Then I pay what was shown on the ad because I deemed it as a mistake , since no one responded. Then I receive a rude WhatsApp message, from Hendricks without doing due diligence, telling me I should have indicated if I was going to struggle to pay and inform him to do due diligence before sending such a message because I had sent an email to enquire but no one responded and sent proof, we addressed it as amicably and went on with our lives.

Secondly, I reported multiple issues with the property, which I understand that maintenance is the landlord’s responsibility but no one gave me what will be done and won’t be done. A mere fumigation, I had to do it myself. Surely that is an essential.

3rd, After reporting the main door handle to be faulty, they waited for the door to lock me outside to change the door handle and that was reported in morning but was only replaced around 17:00 ( no sense of urgency) and were even insinuating helping me the following day.

4th reported issue that my unit was flooded because of unit above. They called me 2 months later ****erally) to come and provide assistance (again no sense of urgency and no internal communication)

There are other issues but what led to this review.During the discussion of my lease renewal , no one responds to my questions about the lease which was gonna help decide whether on not I renew the lease because instead. I receive email at approximately 3:00Am telling me that my lease has been renewed. No response to my emails about same renewal. Even worst, the renewal back dated by a month when my current lease has been renewed not even officially ended.

I hope they learn from this review because every-time I had to deal with them directly it had been a disaster.