Review ofRam Hand To Hand Couriers
Ram Hand To Hand Couriers
1.2|683 reviews
Responds in 36 hours 11 min
LB
Lindiwe B
1 reviews | Active since Member
17 Mar 2026, 13:19
Shipping order no: UARB6JD99 poor customer care
The driver very rude and impatient. Disrespectful didn't want to abide by the rules of security guards at my work place and turned back without calling me to the gate where he were.
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Replies (53)Ram Hand To Hand Couriers's replyOfficial
18 Mar 2026, 05:55 Dear Lindiwe Baloyi
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you had with our driver.
We understand how important it is for our drivers to remain professional, patient, and respectful at all times, especially when engaging with customers and adhering to site-specific security protocols. The behaviour you have described is not acceptable and does not reflect the standards we expect from our team.We also acknowledge the frustration caused by the driver leaving without making the necessary effort to contact you and complete the delivery.
Please be assured that this matter will be escalated to the relevant branch and operations management team for investigation. The driver’s conduct and adherence to delivery procedures will be addressed to prevent a recurrence.
Kindly share your waybill number and contact details via private message so that we can follow up on this delivery and assist in arranging a successful redelivery.We appreciate you bringing this to our attention and apologise again for the inconvenience caused.
Kind regards,
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you had with our driver.
We understand how important it is for our drivers to remain professional, patient, and respectful at all times, especially when engaging with customers and adhering to site-specific security protocols. The behaviour you have described is not acceptable and does not reflect the standards we expect from our team.We also acknowledge the frustration caused by the driver leaving without making the necessary effort to contact you and complete the delivery.
Please be assured that this matter will be escalated to the relevant branch and operations management team for investigation. The driver’s conduct and adherence to delivery procedures will be addressed to prevent a recurrence.
Kindly share your waybill number and contact details via private message so that we can follow up on this delivery and assist in arranging a successful redelivery.We appreciate you bringing this to our attention and apologise again for the inconvenience caused.
Kind regards,
Best regards,
Ram Hand To Hand Couriers's reply18 Mar 2026, 05:55
Official
Dear Lindiwe Baloyi
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you had with our driver.
We understand how important it is for our drivers to remain professional, patient, and respectful at all times, especially when engaging with customers and adhering to site-specific security protocols. The behaviour you have described is not acceptable and does not reflect the standards we expect from our team.We also acknowledge the frustration caused by the driver leaving without making the necessary effort to contact you and complete the delivery.
Please be assured that this matter will be escalated to the relevant branch and operations management team for investigation. The driver’s conduct and adherence to delivery procedures will be addressed to prevent a recurrence.
Kindly share your waybill number and contact details via private message so that we can follow up on this delivery and assist in arranging a successful redelivery.We appreciate you bringing this to our attention and apologise again for the inconvenience caused.
Kind regards,
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you had with our driver.
We understand how important it is for our drivers to remain professional, patient, and respectful at all times, especially when engaging with customers and adhering to site-specific security protocols. The behaviour you have described is not acceptable and does not reflect the standards we expect from our team.We also acknowledge the frustration caused by the driver leaving without making the necessary effort to contact you and complete the delivery.
Please be assured that this matter will be escalated to the relevant branch and operations management team for investigation. The driver’s conduct and adherence to delivery procedures will be addressed to prevent a recurrence.
Kindly share your waybill number and contact details via private message so that we can follow up on this delivery and assist in arranging a successful redelivery.We appreciate you bringing this to our attention and apologise again for the inconvenience caused.
Kind regards,
Best regards,