Runaround for refund from Ramkiki

I made a booking a sleepover for the 10/02/2024 at Ramikiki Country Estate, however when I got to the venue to check for my booking. There was no security at the gate, no once to assist with checking in, basically there was no one to offer any direction or assistance. I was forced to sleep in my car as I was destitute, mind you this was in the middle of the night 12am. unsafe and uncalled for. I subsequently called them on Sunday to refund as I had ended up not using their facilities, they requested a proof of payment, which I did send to them. this whole time I am the one has to do all follow ups, they keep saying they will get back to me but never do. I am very disappointed with them, as we all know times are hard financially, and I cant just let go of money that I paid for a service that was ultimately never rendered to me. I need to have my money refunded, its only fair!