I have been sending numerous emails about a deceased who is still active and who they are still deducing a premium for every month

Item: Rand Mutual Assurance (rma)
Rating: 1
Author: Hyacinth

I have been sending numerous emails about a deceased who is still active and who they are still deducing a premium for every month.All their contact numbers are active.I want them to take the deceased off and to reimburse me for all the months they deducted.

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Replies (53)

Rand Mutual Assurance (rma)'s replyOfficial

12 Mar 2026, 11:57

Hi Hyacinth,

Thank you for bringing this matter to our attention and please accept our sincere apologies for the inconvenience caused.

We understand your concern regarding the deceased member still reflecting as active and the continued deduction of premiums.
The matter will be investigated urgently to ensure the member’s status is updated and that any premiums deducted after the date of death are reviewed.

Kind regards

Best regards,

Rand Mutual Assurance (rma)'s reply12 Mar 2026, 11:57

Official

Hi Hyacinth,

Thank you for bringing this matter to our attention and please accept our sincere apologies for the inconvenience caused.

We understand your concern regarding the deceased member still reflecting as active and the continued deduction of premiums.
The matter will be investigated urgently to ensure the member’s status is updated and that any premiums deducted after the date of death are reviewed.

Kind regards

Best regards,