Broken promises, weak communication and solution skills

I was not planning to write this review as the bit of work that was preformed on my car is fantastic, but the continues lack of communication and broken promises from Wiekus and Marlieze is beyond frustrating and highly unacceptable. If I knew I would be in this situation I would have asked my insurance company to recommend a different company. It is like they could not care if they provide all their clients with the same level of service. I would have thought that after paying my excess fee and wasting my 30day car hire, wasting my time and petrol multiple times of driving in to them that they would change their ways, but no I am still waiting on them to reach out to me so that they can repair my car and provide me with a solution to the curtesy car.

I would even settle if they offered to Uber me to work and back home if they can't provide the curtesy car like they promised me. All I want is for the part that is with them to be fitted in my car.

What can I do for them to care enough to complete a service that they have started back in May? My car hire would not have been wasted if they completed there job by the 23 of June when we arranged to collect my car and then bring it in to fit the headlight and lock from my boot with the remaining days of my car hire but no that did not happen as arranged I had to leave it longer to spray paint and assemble my car.

I was promised a curtesy car Friday the 10th of October and as I filled in the paper work, Wiekus refused to give the car due to the car not having a tracker. I was promised Monday the 13th my car would be collected and I will receive a curtesy car.

I am still waiting and it is almost a week later.