RP
Rarc Panelbeaters
Unclaimed Business
RP
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-34
Recommended: Unlikely
Review Distribution
2.6|5 Reviews
Jun '25 - May '26
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
Frequently Asked Questions About Rarc Panelbeaters
Rarc Panelbeaters has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Rarc Panelbeaters across 32 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKN
Kone N
1 reviews | Active since Jan 2020
26 Nov 2025, 11:25
No Communication, Over charging Insurance
I am writing this with utter disappointment of service I am receiving from ROODEPOORT ACCIDENT REPAIR CENTRE. My car VW Touareg KL 25 XF GP. They ignore my calls, and put me on hold for over 20minutes just to tell me they have no update on the car. Claim was approved on 22nd of October, no updates were given on the car, I started calling to find out progress for the last 2 weeks, Last week Tuesday the car was promised to be ready on Friday (21 November 2025). Then the date was moved to be Tuesday (25 November 2025). I went to the workshop to find my car with no one attending to it, and Rudy told me he's waiting for locknuts, which were in the vehicle when it arrived at the workshop (seen on attached checklist). I said I would buy and bring myself as my car can't be there just waiting for something that simple.
Helpful (0)
|Replies (0)KN
Kone N
1 reviews | Active since Jan 2020
26 Nov 2025, 11:25
No Communication, Over charging Insurance
I am writing this with utter disappointment of service I am receiving from ROODEPOORT ACCIDENT REPAIR CENTRE. My car VW Touareg KL 25 XF GP. They ignore my calls, and put me on hold for over 20minutes just to tell me they have no update on the car. Claim was approved on 22nd of October, no updates were given on the car, I started calling to find out progress for the last 2 weeks, Last week Tuesday the car was promised to be ready on Friday (21 November 2025). Then the date was moved to be Tuesday (25 November 2025). I went to the workshop to find my car with no one attending to it, and Rudy told me he's waiting for locknuts, which were in the vehicle when it arrived at the workshop (seen on attached checklist). I said I would buy and bring myself as my car can't be there just waiting for something that simple.
0
Replies (0)KN
Kone N
1 reviews | Active since Jan 2020
26 Nov 2025, 11:23
No communication, Lies, ridiculous amounts claimed
I am writing this with utter disappointment of service I am receiving from ROODEPOORT ACCIDENT REPAIR CENTRE. My car VW Touareg KL 25 XF GP. They ignore my calls, and put me on hold for over 20minutes just to tell me they have no update on the car. Claim was approved on 22nd of October, no updates were given on the car, I started calling to find out progress for the last 2 weeks, Last week Tuesday the car was promised to be ready on Friday (21 November 2025). Then the date was moved to be Tuesday (25 November 2025). I went to the workshop to find my car with no one attending to it, and Rudy told me he's waiting for locknuts, which were in the vehicle when it arrived at the workshop (seen on attached checklist). I said I would buy and bring myself as my car can't be there just waiting for something that simple.
Helpful (0)
|Replies (0)KN
Kone N
1 reviews | Active since Jan 2020
26 Nov 2025, 11:23
No communication, Lies, ridiculous amounts claimed
I am writing this with utter disappointment of service I am receiving from ROODEPOORT ACCIDENT REPAIR CENTRE. My car VW Touareg KL 25 XF GP. They ignore my calls, and put me on hold for over 20minutes just to tell me they have no update on the car. Claim was approved on 22nd of October, no updates were given on the car, I started calling to find out progress for the last 2 weeks, Last week Tuesday the car was promised to be ready on Friday (21 November 2025). Then the date was moved to be Tuesday (25 November 2025). I went to the workshop to find my car with no one attending to it, and Rudy told me he's waiting for locknuts, which were in the vehicle when it arrived at the workshop (seen on attached checklist). I said I would buy and bring myself as my car can't be there just waiting for something that simple.
0
Replies (0)WV
Wouter V
1 reviews | Active since Jan 2020
16 Oct 2025, 10:02
Broken promises, weak communication and solution skills
I was not planning to write this review as the bit of work that was preformed on my car is fantastic, but the continues lack of communication and broken promises from Wiekus and Marlieze is beyond frustrating and highly unacceptable. If I knew I would be in this situation I would have asked my insurance company to recommend a different company. It is like they could not care if they provide all their clients with the same level of service. I would have thought that after paying my excess fee and wasting my 30day car hire, wasting my time and petrol multiple times of driving in to them that they would change their ways, but no I am still waiting on them to reach out to me so that they can repair my car and provide me with a solution to the curtesy car. I would even settle if they offered to Uber me to work and back home if they can't provide the curtesy car like they promised me. All I want is for the part that is with them to be fitted in my car. What can I do for them to care enough to complete a service that they have started back in May? My car hire would not have been wasted if they completed there job by the 23 of June when we arranged to collect my car and then bring it in to fit the headlight and lock from my boot with the remaining days of my car hire but no that did not happen as arranged I had to leave it longer to spray paint and assemble my car. I was promised a curtesy car Friday the 10th of October and as I filled in the paper work, Wiekus refused to give the car due to the car not having a tracker. I was promised Monday the 13th my car would be collected and I will receive a curtesy car. I am still waiting and it is almost a week later.
Helpful (0)
|Replies (0)WV
Wouter V
1 reviews | Active since Jan 2020
16 Oct 2025, 10:02
Broken promises, weak communication and solution skills
I was not planning to write this review as the bit of work that was preformed on my car is fantastic, but the continues lack of communication and broken promises from Wiekus and Marlieze is beyond frustrating and highly unacceptable. If I knew I would be in this situation I would have asked my insurance company to recommend a different company. It is like they could not care if they provide all their clients with the same level of service. I would have thought that after paying my excess fee and wasting my 30day car hire, wasting my time and petrol multiple times of driving in to them that they would change their ways, but no I am still waiting on them to reach out to me so that they can repair my car and provide me with a solution to the curtesy car. I would even settle if they offered to Uber me to work and back home if they can't provide the curtesy car like they promised me. All I want is for the part that is with them to be fitted in my car. What can I do for them to care enough to complete a service that they have started back in May? My car hire would not have been wasted if they completed there job by the 23 of June when we arranged to collect my car and then bring it in to fit the headlight and lock from my boot with the remaining days of my car hire but no that did not happen as arranged I had to leave it longer to spray paint and assemble my car. I was promised a curtesy car Friday the 10th of October and as I filled in the paper work, Wiekus refused to give the car due to the car not having a tracker. I was promised Monday the 13th my car would be collected and I will receive a curtesy car. I am still waiting and it is almost a week later.
0
Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
24 Jun 2025, 12:20
RARC Panel beaters epic fail!!!!
I am having such a horrible experience with this company. On the 26th May my claim was approved by Absa and the RARC was the chosen panel beater to fix my car. On the 11th June they said my car will be moving to assembly bay. Since then every other day they notice a part missing and are waiting for Absa to approve. On Friday they said they are receiving one last missing part and I should get my car this Wednesday. Today I message them to find out if everything is on track and no one responds until I call them. Only then they inform me that there’s another part missing that they were waiting for approval for. Is this being done to me because I’m a woman who doesn’t know anything about cars? I’m so frustrated because I’ve been without a car since the 5th May and I have to take my child to school everyday and myself to work using uber.
Helpful (0)
|Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
24 Jun 2025, 12:20
RARC Panel beaters epic fail!!!!
I am having such a horrible experience with this company. On the 26th May my claim was approved by Absa and the RARC was the chosen panel beater to fix my car. On the 11th June they said my car will be moving to assembly bay. Since then every other day they notice a part missing and are waiting for Absa to approve. On Friday they said they are receiving one last missing part and I should get my car this Wednesday. Today I message them to find out if everything is on track and no one responds until I call them. Only then they inform me that there’s another part missing that they were waiting for approval for. Is this being done to me because I’m a woman who doesn’t know anything about cars? I’m so frustrated because I’ve been without a car since the 5th May and I have to take my child to school everyday and myself to work using uber.
0
Replies (0)JH
Jacquline H
1 reviews | Active since Jan 2020
3 Jun 2025, 04:26
Excellent service from RARC
I highly recommend RARC, they provide an excellent service. Kind and quick responsive staff that really do accommodate the customer. They repaired my car and it came back in an excellent condition. I was always updated on every step of the way. Tracy is so professional and courteous. For professional body repairs, I highly recommend RARC. Keep up the great work guys!
Helpful (0)
|Replies (0)JH
Jacquline H
1 reviews | Active since Jan 2020
3 Jun 2025, 04:26
Excellent service from RARC
I highly recommend RARC, they provide an excellent service. Kind and quick responsive staff that really do accommodate the customer. They repaired my car and it came back in an excellent condition. I was always updated on every step of the way. Tracy is so professional and courteous. For professional body repairs, I highly recommend RARC. Keep up the great work guys!
0
Replies (0)CD
Cecil D
1 reviews | Active since Jan 2020
7 Apr 2025, 12:27
Unacceptable Service and Communication from Rarc - Immediate Action Required
I am writing to express my extreme dissatisfaction with the service I received from Rarc regarding the repair of my vehicle. My car was sent in for repairs, and the insurance company sent the authorization on the 4th of March. However, when I inquired a week later about the status of my car, I was informed that Rarc had not received the authorization. This was despite the fact that the authorization was sent to the email address provided by Rarc to Momentum, which is on their system. Throughout this process, I struggled to get any information from Rarc. I had to constantly ask for communication and updates. Eventually, I was told that my car would be ready on the 1st of April. I paid the excess and collected the car, only to have it break down again the same day. I had to beg for feedback and was eventually told that the car needed to go to Haval. I informed Rarc that my car rental had to be returned on the 4th of April and requested timelines. On the 4th, I was told that additional authorization was needed. I had to return the rental car and asked Rarc for a courtesy car, but was told that all cars were allocated. I also asked to be placed on their waiting list for a car and requested timelines for when my car would be ready. Despite my repeated requests, I received no feedback via email, and the person managing their WhatsApp messages blue-ticked me. I sent an email on the 7th of April, stating the following, but have yet to receive any response:
Helpful (0)
|Replies (0)CD
Cecil D
1 reviews | Active since Jan 2020
7 Apr 2025, 12:27
Unacceptable Service and Communication from Rarc - Immediate Action Required
I am writing to express my extreme dissatisfaction with the service I received from Rarc regarding the repair of my vehicle. My car was sent in for repairs, and the insurance company sent the authorization on the 4th of March. However, when I inquired a week later about the status of my car, I was informed that Rarc had not received the authorization. This was despite the fact that the authorization was sent to the email address provided by Rarc to Momentum, which is on their system. Throughout this process, I struggled to get any information from Rarc. I had to constantly ask for communication and updates. Eventually, I was told that my car would be ready on the 1st of April. I paid the excess and collected the car, only to have it break down again the same day. I had to beg for feedback and was eventually told that the car needed to go to Haval. I informed Rarc that my car rental had to be returned on the 4th of April and requested timelines. On the 4th, I was told that additional authorization was needed. I had to return the rental car and asked Rarc for a courtesy car, but was told that all cars were allocated. I also asked to be placed on their waiting list for a car and requested timelines for when my car would be ready. Despite my repeated requests, I received no feedback via email, and the person managing their WhatsApp messages blue-ticked me. I sent an email on the 7th of April, stating the following, but have yet to receive any response:
0
Replies (0)SW
Shaldine W
1 reviews | Active since Jan 2020
30 Sept 2024, 06:48
Unprofessional and unreliable service
We had an Accident near Siverstar Casino on 13/07/2024, where our car was towed to RARC, on 15/07/2024, the assessor went to RARC to assess the car. There was 2 claims the 1st claim was approved late July 2024 / early August 2024, but there were unseen damages that was approved 14/08/2024. RARC only ordered the parts from CMH / Stellantis on 21/08/2024, and they only tried to source the parts form other suppliers on 26/08/2024. On 12/09/2024, they ordered the parts from Stellantis PDC on 12/09/2024, but on 21/08/2024 they supp**** a letter to state that the ETA on arrival is 30/09/2024. After following up regarding the repairs of my car, we were informed that the ETA is now impacted as there is a huge backlog at the harbor. Last week we were informed that the parts have not been invoiced yet, and that once it is invoiced it will take 21 days to arrive. Every day there is a different story, and the stories does not ADD up. Not one of the people at RARC, CMH or Stellantis cares about good customer service. No one cared that we had to struggle without our car since 12/08/2024, as we only had a courtesy vehicle for 30 days. I will not recommend one of these companies to anyone. Till today 30/09/2024, we have no answer on when the parts will arrive or when my car will be fixed, but we still have to pay our insurance and the car installment on a monthly basis. If I could, I would give them all a minus rating.
Helpful (0)
|Replies (0)SW
Shaldine W
1 reviews | Active since Jan 2020
30 Sept 2024, 06:48
Unprofessional and unreliable service
We had an Accident near Siverstar Casino on 13/07/2024, where our car was towed to RARC, on 15/07/2024, the assessor went to RARC to assess the car. There was 2 claims the 1st claim was approved late July 2024 / early August 2024, but there were unseen damages that was approved 14/08/2024. RARC only ordered the parts from CMH / Stellantis on 21/08/2024, and they only tried to source the parts form other suppliers on 26/08/2024. On 12/09/2024, they ordered the parts from Stellantis PDC on 12/09/2024, but on 21/08/2024 they supp**** a letter to state that the ETA on arrival is 30/09/2024. After following up regarding the repairs of my car, we were informed that the ETA is now impacted as there is a huge backlog at the harbor. Last week we were informed that the parts have not been invoiced yet, and that once it is invoiced it will take 21 days to arrive. Every day there is a different story, and the stories does not ADD up. Not one of the people at RARC, CMH or Stellantis cares about good customer service. No one cared that we had to struggle without our car since 12/08/2024, as we only had a courtesy vehicle for 30 days. I will not recommend one of these companies to anyone. Till today 30/09/2024, we have no answer on when the parts will arrive or when my car will be fixed, but we still have to pay our insurance and the car installment on a monthly basis. If I could, I would give them all a minus rating.
0
Replies (0)FM
Farzan M
1 reviews | Active since Jan 2020
6 Mar 2024, 21:54
RARC is disgusting panelbeater - still have nightmares - worst choice of my life
Stay away, there are alot of other panel beaters to choose from. I deeply regret my decision to bring my car to this repair shop. It has turned out to be the worst choice I've ever made and a nightmare. I strongly advise against choosing this place for anyone in need of repairs. The owner, Rudi, behaves like a bully, relying on his muscles and and his Big Ford Ranger to mistreat and bully people without any regard. The company engages in questionable practices, and I cannot recommend trusting them with your car. I complained about the poor poor work done on my Lexus and owner just bul**** me and told me to f...off. It will take me a long time to recover from this entire nightmare.
Helpful (0)
|Replies (0)FM
Farzan M
1 reviews | Active since Jan 2020
6 Mar 2024, 21:54
RARC is disgusting panelbeater - still have nightmares - worst choice of my life
Stay away, there are alot of other panel beaters to choose from. I deeply regret my decision to bring my car to this repair shop. It has turned out to be the worst choice I've ever made and a nightmare. I strongly advise against choosing this place for anyone in need of repairs. The owner, Rudi, behaves like a bully, relying on his muscles and and his Big Ford Ranger to mistreat and bully people without any regard. The company engages in questionable practices, and I cannot recommend trusting them with your car. I complained about the poor poor work done on my Lexus and owner just bul**** me and told me to f...off. It will take me a long time to recover from this entire nightmare.
0
Replies (0)