CD
Cecil D
Active since Apr 2014
10
Reviews
0
Industries
Reviews
10 reviews12 months ago
Unacceptable Service and Communication from Rarc - Immediate Action Required
I am writing to express my extreme dissatisfaction with the service I received from Rarc regarding the repair of my vehicle. My car was sent in for repairs, and the insurance company sent the authorization on the 4th of March. However, when I inquired a week later about the status of my car, I was informed that Rarc had not received the authorization. This was despite the fact that the authorization was sent to the email address provided by Rarc to Momentum, which is on their system. Throughout this process, I struggled to get any information from Rarc. I had to constantly ask for communication and updates. Eventually, I was told that my car would be ready on the 1st of April. I paid the excess and collected the car, only to have it break down again the same day. I had to beg for feedback and was eventually told that the car needed to go to Haval. I informed Rarc that my car rental had to be returned on the 4th of April and requested timelines. On the 4th, I was told that additional authorization was needed. I had to return the rental car and asked Rarc for a courtesy car, but was told that all cars were allocated. I also asked to be placed on their waiting list for a car and requested timelines for when my car would be ready. Despite my repeated requests, I received no feedback via email, and the person managing their WhatsApp messages blue-ticked me. I sent an email on the 7th of April, stating the following, but have yet to receive any response
0 replies
12 months ago
Unacceptable Service and Communication from Rarc - Immediate Action Required
I am writing to express my extreme dissatisfaction with the service I received from Rarc regarding the repair of my vehicle. My car was sent in for repairs, and the insurance company sent the authorization on the 4th of March. However, when I inquired a week later about the status of my car, I was informed that Rarc had not received the authorization. This was despite the fact that the authorization was sent to the email address provided by Rarc to Momentum, which is on their system. Throughout this process, I struggled to get any information from Rarc. I had to constantly ask for communication and updates. Eventually, I was told that my car would be ready on the 1st of April. I paid the excess and collected the car, only to have it break down again the same day. I had to beg for feedback and was eventually told that the car needed to go to Haval. I informed Rarc that my car rental had to be returned on the 4th of April and requested timelines. On the 4th, I was told that additional authorization was needed. I had to return the rental car and asked Rarc for a courtesy car, but was told that all cars were allocated. I also asked to be placed on their waiting list for a car and requested timelines for when my car would be ready. Despite my repeated requests, I received no feedback via email, and the person managing their WhatsApp messages blue-ticked me. I sent an email on the 7th of April, stating the following, but have yet to receive any response:
0 replies
42 months ago
Bad customer experience
i struggeld to get hold of the merchant. Their emails doesn't work. Eventually i contacted them on whatsapp. Made a appointment for today and the merchant is closed
0 replies
43 months ago
Affordable however long delivery
Really afforable. Delivery wasvery on and was delivered after their delivery SLAs. I bought rechardble 15w LED light bulbs. However the quality is extremely poor and also the light it makes is weeker than a 15w.
0 replies
46 months ago
Poor after sales service
Ivv tried to get 2 faulty products replaced for a month. Last week they eventually picked it up. Today i ask for feedback. They say my faulty products will be collected. What! And i've bought many times from them. However their after sales servics is horrible. When you email. Their SLA is 2 days. However they only respond if i message on their whatsapp sales number.
0 replies
50 months ago
Bad service for Cell C Fibre
I previously asked for my month-to-month on the to be canceled due to your poor service delivery after I asked for a new contract because my router overheated. This took 4 days and nobody ever logged that I'm willing to do a new contract. Neo called me on Monday to try to remedy the problem. Arranged a reduced premium and said my installation would be expedited. it is now day 4. I asked for it to be canceled again. However, I'm not receiving any feedback! I urgently need assistance as its now more than a week since I started this
106 replies
52 months ago
Burt and terrible tasting food ordered through Uber eats
I bought dinner last night. Starters and main. Both my mains was disgusting. One tasted burnt. The other just tasted disgusting. So basically inedible. What did Uber say. Oh we can't refund you. So basicaly shem. This is totally disgusting and unacceptable. I responded to your email asking so what must we eat now because we can't eat this food. And exactly the same automated response. I am actually never buying from you. We ended up not actually having supper. MRd happy to be your new fan. They responded asking me to send them the details of my order trying to help and I got exactly the same response. How on earth do you not compensate your customers for food being not of quality. If I had to go direct I would have received my money back. But going through thinking that you are actually Covered and safer? I'm totally disgusted. Don't ever buy from them because clearly their 2022 customer promise and values has dimished.
0 replies
65 months ago
Failure to comply with their warranty obligations
During 2016 he bought a geyser from Gap Geyser, which was had to be replaced in March 2020. I informed Legalwise that i lodged a claim with GAP Geysers and the same was approved but had to give instructions to his Insurer to replace the same and paid an excess of R1, 200. I informed Legalwise that Gap Geyser was in breach of the warranty agreement in that gap Geysers failed to replace excess amount of R1, 200. As a result of their breach, failed to replace the geyser or pay the excess amount and I suffered.
0 replies
125 months ago
Poor Service once again at Seamans renault.
I took my car in on the 14th December to look at a notice in my car. They contacted me the afternoon to ask me to come in to make sure it's the same sound. The dealership said that they will have to make another appointment on the 25th. I took my car in at that date where they told me again later the day that it is indeed my gear box. Again they had to make another date which they do not know when because they need a courtesy car. They said the warranty will cover it since the car is still new (2014). <br> <br> I called yesterday (11th January), to find out how far they are. The lady sad that they should have a car and she will call me back. However she had to give me a quote in case the warranty does not cover it. WHY WOULD THE WARRENTY NOT COVER IT IF THE CAR IS LESS THAN TWO YEARS OLD. This is the second complaint (also because of slow turnaround time and warranty being rejected) in less than 12 month.<br> I am still waiting for them to come back to me, while my car is deteriorating. I need my car for work.<br> I will be selling my car in the next few months in a aim to get rid of this renault. I dont advise anybody to buy a renault due to the poor after sale service and poor quality (Warranty)
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (10%)
3 Star
1 (10%)
2 Star
4 (40%)
1 Star
4 (40%)