Unprofessional and unreliable service

We had an Accident near Siverstar Casino on 13/07/2024, where our car was towed to RARC, on 15/07/2024, the assessor went to RARC to assess the car. There was 2 claims the 1st claim was approved late July 2024 / early August 2024, but there were unseen damages that was approved 14/08/2024.

RARC only ordered the parts from CMH / Stellantis on 21/08/2024, and they only tried to source the parts form other suppliers on 26/08/2024. On 12/09/2024, they ordered the parts from Stellantis PDC on 12/09/2024, but on 21/08/2024 they supp**** a letter to state that the ETA on arrival is 30/09/2024.

After following up regarding the repairs of my car, we were informed that the ETA is now impacted as there is a huge backlog at the harbor.

Last week we were informed that the parts have not been invoiced yet, and that once it is invoiced it will take 21 days to arrive.

Every day there is a different story, and the stories does not ADD up.

Not one of the people at RARC, CMH or Stellantis cares about good customer service. No one cared that we had to struggle without our car since 12/08/2024, as we only had a courtesy vehicle for 30 days.

I will not recommend one of these companies to anyone.

Till today 30/09/2024, we have no answer on when the parts will arrive or when my car will be fixed, but we still have to pay our insurance and the car installment on a monthly basis.

If I could, I would give them all a minus rating.