No Communication, Over charging Insurance

I am writing this with utter disappointment of service I am receiving from ROODEPOORT ACCIDENT REPAIR CENTRE. My car VW Touareg KL 25 XF GP.

They ignore my calls, and put me on hold for over 20minutes just to tell me they have no update on the car.

Claim was approved on 22nd of October, no updates were given on the car, I started calling to find out progress for the last 2 weeks, Last week Tuesday the car was promised to be ready on Friday (21 November 2025). Then the date was moved to be Tuesday (25 November 2025).

I went to the workshop to find my car with no one attending to it, and Rudy told me he's waiting for locknuts, which were in the vehicle when it arrived at the workshop (seen on attached checklist). I said I would buy and bring myself as my car can't be there just waiting for something that simple.