Horrendous Service with lack of professionalism

Most horrendous service that i have ever received. Clearly customer service is not what they about as long as they continue getting our claims sent to them. I am horrified about the lack of empathy, everytime you call to get an update on the progress made on your vehicle no one actually knows and their Managers are always not available. My car has been with the team for well over a month, just to fix front bumper and control arm