Disgusting customer service

I would not recommend this company to anyone looking for a place to stay because once you have signed the contract they no longer care. Ever since we moved in 1 March 2020, we have been experiencing countless problems with electricity that is controlled by the main house it switches off most of the time causing disruptions as working from home and that was not even stipulated in our contract and not been fixed until now. When we report the issue Tracy tells us we must speak with the landlord we have never spoken with before and don't even know how to contact. After six months in this place for the first time we were sent a bill for municipal rates that are not explained and not on the agreement. It's so draining dealing with this company as they make our living hell