Poor Service

I have been complaining about the same issues for months regarding the pool and the garage door at the residents. I have dealt with the agent that placed me, as well as the maintenance admin and they have tried to help as much as they can. I eventually was asked to speak to the principal to try to resolve. For a business that is aimed at dealing with clients on a regular basis I was shocked. She talks down to you and then bases her argument on photos taken when marketing the property. As I disgruntle client, I raised my voice in regards to incorrect facts and she cut the call on me. I cannot understand how she holds the positions she currently does. Its ridiculous.