Heartbreaking Experience – Zero Communication & Still No Refund

My experience with Rawson Properties and agent Adel Nel has been incredibly upsetting. I paid an admin fee in good faith, trusting that my application would be handled professionally. Instead, I was met with silence, unanswered calls, abrupt hang-ups, and empty promises of “I’ll call you tomorrow” that never happened. Every update I received was because I had to ask repeatedly — never because they reached out to me.

On 7 August, after enduring this for far too long, I asked for a refund. I followed up again on 11 August, but to this day I am still waiting for my money back. This is not just an inconvenience — it has real-life consequences for people and their families who urgently need housing.

In my personal experience, this agency showed no urgency, no accountability, and no respect for the trust placed in them. I strongly caution others to think very carefully before using their services, as delays and lack of communication like this could leave your family without a home.