Poor Communication with Rawson Walmer Branch Admin.

My experience with their admin office in the Walmer branch, Port Elizabeth has been frustrating from the start. Had to wait for almost 2 weeks to have my rental application processed (although the rental unit was advertised for immediate occupation, (which suited me) with no regular feedback and my whatsapp messages left unanswered by admin. Have a present dispute with Agency, now dragging on for almost a MONTH, about my rental flat where the thermostat of the built-in oven malfunctioned, causing a fire which left the oven plus the hob completely burnt and beyond repair. The appliance was never properly maintained by the Landlord (also not properly checked out by the Agency prior to advertising nor before i moved in). I had repeated problems with it since taking occupation, which was properly reported to Agency, but only attended to by 'backyard mechanics ' of the Landlord (as arranged between Agency and Landlord) and the actual thermostat was never checked out during any of these visits while i was present. The Agency now holding me responsible for said malfunction, (although i was using the oven for normal domestic use) which leaves me with no option but to now take legal action. The smoke damage was **********, causing me to seek alternative accommodation due to the smell and placing a real strain on my finances.