Worset service

I received the worset service ever from maponya branch even the owner Thelma is very rude and as no idea on how to run a business all Im asking for is my refund of R1000 I want for a service I never received but she is refusing and told me Im only doing that cos she is a young black businesses women, I still fail to understand why she is using the gender card on me as she failed as a business person. This is one reason big corporation thrive cos they understand the basics of running a busy